Comerica Bank Main St, Dallas

Comerica Bank Reviews

• K

  Karen Coverson
  5

  Very impressed with the service here. The first time I went in to do a transaction, it was a little busy and short on staff. An employee named Karen was helping out from another location and tried to help me as much as she could until the other banking center employee could help me complete the rest of my request. I had to wait a little, but I had the time. Karen continued to check on me and let me know that they would help me as soon as possible. Juana Ramirez apologized for the wait and inconvenience, before completing my request. I would have to come back the following week to finalize my transaction, so Juana told me she would give me a call the following Monday once she got the greenlight to finalize. She followed through and I was able to finalize the transaction effortlessly. Karen and Juana were both friendly, outgoing, and attentive to the needs of those they were serving. Happy doing business there. Overall great experience and service!

• A

  A B
  1

  Comerica is the most antiquated bank or business of all time. Absolutely the slowest to process everything. Their web banking and app is constantly down. Multiple times daily. Combine the slowest processing with no web access becomes a very 1950s banking situation. This is 2022 and the service and access comerica provides is beyond unacceptable.

• B

  Brian Ratti
  1

  System down again. As an accountant I occasionally get clients that use Comerica. The first step is to recommend they stop using this bank. The system is frequently down, works poorly, integrates poorly, and generally has poor customer support. The end result is more time spent on needless tasks, which will increase your cost.

• A

  A G
  1

  WOW. Use Legacy Texas, Texans Credit Union or Capital One- we haven't had issues with any of those. Very disappointed in this location as well as customer service overall. Do not bank with this bank - the charges for them to simply hold your money is out of control. Over the phone and in person they said they changed our account to one without maintenance fees- then magically after a few months those fees appear again. 3 years banking they charged us around $1,190 for 2 accounts. After calling today I was told there are no products for savings or checking that do not have fees.... so basically they continued to mislead us about the fees even after asking them to be completely transparent. We are baffled and will probably go on the the BBB. Comerica unwilling to refund to save a customer and told us in person that we wouldnt be charged. Beyond disappointed. We have been beyond satisfied with Legacy Texas Bank and Texans Credit Union who we have banked with for over 10 years, never should have tried Comerica. Expensive mistake for bad service.

• D

  Dan Wallace
  1

  Summary: In order to complete repairs on my home, I applied for a Home Equity Line of Credit from Comerica Bank. This was during the COVID-19 emergency. During this process, documentation requests were redundant and changed several times. After meeting the onerous documentation demands and completing the process, I was told that the loan was approved but would not be funded until I return to work, even though this was not an unsecured loan like a credit card. My business is closed because of guidelines from the Governor of Texas Never was I told that would be a requirement for the loan, even though there is no doubt that I will be returning to work (I own the business). . Again, this last requirement was never revealed to me until after completing the arduous process. I recommend you go some where else for a HEloC. Details: I've been making many improvements to my home in 2020. So far this year I've repaired a chimney, replaced fascia and soffit, had a new roof put on, repaired and replaced fencing and gates, upgraded appliances, re-done ceilings, and had two coats of exterior paint out on the house. As every homeowner knows, that's expensive. I applied for a HELoC from Comerica to replace windows and doors, upgrade flooring and generally finish the project. I was stuck at home because of the COVID-19 emergency and thought that would be an opportunity to finish the work. The people at my local branch are great and encouraged me to apply for this loan. They helped me begin the process. Then things began going downhill. The individual at the corporate lending office initially requested fourteen pieces of documentation, including K-1's for 2017, 2018 and 2019. Plus W-2's for 2017, 2018, and 2019. Plus the awards letter from the Social Security administration for 2020 (does anyone really keep that?). If that wasn't available I had to supply the 1099s for 2018 and 2019. Do you really want me to keep going on? There's more if you're not bored yet. Such as proof of insurance, profit and loss statements, etc. I've applied for loans before and I've usually been asked for tax returns and proof of employment and insurance. Almost all other information is available online now, whether we like it or not. Then I get a demand for income tax statements for several years. Now, I really do get that. Kind of obvious, really. But hey, aren't all the K-1's, W-2's and profit/loss information included in the tax returns? By golly, it is! Why not just ask for those and be done with it. Even the Social Security 1099s information is included. Do these people even have a clue? Anyway, after digging out this information, scanning and submitting it, I'm told (nearly a month into the process) that yes, I'm approved but the loan won't be funded until I go back to work even though it's secured by my home. Never was I told that I had to be back at work and out of "lock down" before the loan would be funded. And it took nearly a month to find out. Take it from me, don't waste your time with these people. Go somewhere else.

• S

  Susana Núñez
  4

  I have been Comerica bank for almost 10 years. There have been a few instances where I have faced rude people or had real issues: 1) When trying to activate my debit card over the phone. After 15 minutes of dealing with the rude lady and her attitude, she could not "help" me. I had to go to a branch to activate my debit card. Very annoying. 2) When I was told that I could not add my husband to my account in a different branch from where I originally opened my account (WTH???). PROS Overall, the tellers and the actual people that work at the bank are very nice and helpful. They make you feel welcomed and since they are a smaller bank the interation face to face is much personable. CONS Not very many branches or ATM's whichs makes it a real hassle sometimes.

• B

  B P
  4

  Ive been a customer for years never used downtown Facility only Neighborhood Branches and yes they've always greeted me nicely. Desota Branch and wynnwood and west Dallas Ftworth Ave, very nice. Personality i dnt think its the Bank per se sounds more like rude tellers. Employees.

• L

  Larry Felton
  2

  i recieved a check from a mystery shopper employer and did reseach only to discover the cashiers check was a bogus scam that would have left me paying the amount from my own account . i called the headquarters in Dallas , TX to give them the account number and names on the check so it could not affect current customers and all i recieved was rude remarks and repeatedly being hung up on . i called a bank in California and they were very courteous understanding and now no one can be financially harmed with that bogus account . i would love to open a new account BUT NEVER IN DALLAS The California branch was very excellent and polite with the situation . I may have not gotten to inform a supervisor but hopefully the bank president will see this e-mail and lecture the operator on duty at the time and the employees who were so rude . . its a shame someone cares enough to inform a bank even without having an account there and get talked to the way i did ..... .. At least the other branch did .... i know who to call from now on if this ever comes in my mail box again they even asked me to fax it to them for more research ... i had no problem doing it .... Good job for the branch in california calling headquarters was a waste of time

• F

  Fry Guy
  5

  One of the most beautifully designed buildings in America! Tall, big, omni presence of power and money, are some of the characteristics that come from observing this beautiful building. I only wish San Antonio had such tall, magnificently architectured buildings as this one. This building gives the Dallas skyline a state of presence that is most powerful, and demonstrates Dallas’ as the commercially successful metropolitan it truly is.

• J

  Jon McClelland
  1

  Several calls hang ups completely incompetent. received a letter for fraud use. trie to get info. They demanded all my info before they would talk to me. Still would not provide info. Stole my money from card. DO NOT SIGN UP WITH DIRECT EXPRESS THIEF THIEF THIEF. Sad thing if you are reading this you have already been screwed by them.