Resource One Credit Union W 43rd St, Houston

Resource One Credit Union Reviews

• R

  Rey Aguilar
  1

  The Bank in general! Becareful I changed jobs and within a month they charged over draft fees without covering the incoming charge. Spoke to them directly along with several supervisors and they just kept saying I can transfer you but they are going to say no. Stay away other banks will work with you

  Response from the owner

  Hello Rey. We understand your disappointment. It's important to us that our members are more than satisfied, and we would like the opportunity to get you in touch with someone regarding your account. If you give us a chance, we hope you will allow us to speak with you to discuss the situation. Please reach out to us directly at [email protected] at your earliest convenience.

• L

  Lauren Hall
  1

  This location is extremely slow and the drive thru reps are rude. I truly dislike visiting this location however it's the only one in proximity to my residence.

  Response from the owner

  Hello Lauren, Thank you for taking the time to leave a review. We are sorry to see that you did not have a 5-star experience. We want to hear more about your latest visit! Please email us with more information about this visit at [email protected] so our teams can investigate this matter further.

• M

  Martha Lazo
  1

  I am a member for over 5 yrs, I applied over the phone at this particular location 43rd Houston TX, for a loan with a collateral, The supposed to be loan officer give me the run around, not returning my calls to find out how things were looking or if She needed something else to process the loan. She never returned my calls, left multiple messages with no luck. I attempted to contact Her branch manager, It didn't work as well. After so many attempts, She called and said, that She will have to call Dallas Corporate office because the car doesn't meet the requirements for a loan, which She never said or mention anything when I applied. I never heard from anyone anymore, So I decided to give them a -0 review. After sometime I check my credit, guess what, They NEVER run my credit. 100% Dissapointed !!

  Response from the owner

  Hello Martha. We are sorry to hear about the experience you had with us. We understand your frustrations and want to know more about what happened. A member of our team will be contacting you soon to inquire more about this situation. Thank you for reaching out and for your patience at this time. Have a great day.

• N

  Nerd Z
  1

  This bank does not care about customer service at all. I have bills to pay and because of you people's constant incompetence I can't get access to my account details. The 1 800 customer service line that was already terrible to begin with is now closed in the middle of the day even though the store hours are still shown as open. So now I can't even view my own account number because this horribly and poorly designed website won't show me my full account number. This bank has the absolute worst customer service ever. And it seems that the management knows it and does not care and hasn't done anything to improve the service.

  Response from the owner

  Hello Gerard, thank you for bringing this to our attention. Our Call Center and locations are currently open, and we are working with our phone services to get our systems back online. In the meantime, please try this number instead of the 1-800; it is our Dallas Member Service number: 214-319-3100. It is correct that you cannot see your full member number, but if you are making a payment online and are needing your checking account number, please follow these steps: 1. Login and Click "ACCOUNTS" on the left-hand side. 2. Select the account you are making a payment from - after clicking, this is will show account transaction history. 3. Above the account history details, there are three tabs. Click the one that says "Account Details." This will show your MIRC account number. If you would like a Representative to call you back, please email us at [email protected] with your number, and we can have someone reach out.

• A

  Andrew Pfister
  1

  Staff is completely unprofessional and clearly had no respect for minorities. I will never use this bank and i will advise everyone i know to do the same. Until they are committed to treating all members within the community they serve with dignity and respect they will continue to receive poor reviews and loss of members.

• V

  Vanessa Beck
  1

  This bank won’t receive a piece of my business. The behavior of the employees when dealing with that Racist lady was completely unprofessional and disrespectful against the African-American community. I will be advising others to take their business else where. If I had an account with this establishment I would most certainly cancel and cut ties.

• A

  ARMANDO GARCIA
  1

  Arrived a couple of minutes before closing time. The lady at door saw me arriving and shut the door and locked it, like if i were a criminal. Didnt bother to say sorry we are closed or anything. These are the people that I trust with my bank account not a good way to treat a customer. Hope people can read this review and take this into consideration when trying to open an account here. Somebody please get a real manager at this location so all these circus acts can stop!!

  Response from the owner

  Hello Armando, we are sorry to hear that this happened and we have forwarded this to our Director of Sales & Service and the Branch Manager. After review, it was evident an employee did close the doors before 1:00 PM that Saturday. The staff has been made aware this is not appropriate conduct, and it will not happen in the future. Once again, we are sorry this happened, and we thank you for being a member. Have a great day.

• T

  TexasWelder
  1

  I've been a customer here for going on five years and I will be closing my account this week the service has gotten horrible the 1-800 number customer service is also horrible. I get charged $30 NSF fees the account representative cannot tell me why it happened she says she doesn't have access to the IT department. I do not recommend this bank to anyone

  Response from the owner

  Hi Carlos. We apologize that the team was not able to assist you effectively during your call. We were able to review your account and see that a team member at one of the branches was able to assist you with the situation. Thank you and we hope you have a great day.

• J

  Jose Angel Martinez
  1

  This place stays forever closed in the lobbyara with no idea when they are going to open They might as well just close this one down permanently..

  Response from the owner

  Hello Jose. Thank you for reaching out. Due to staffing shortages caused by illness, all Resource One Credit Union locations will be operating as Drive-thru only until further notice. Members can still use our Online and Mobile Banking platforms, Chat, Video Banking, or by visiting a Shared Branch location nearby. ATMs are also available for deposits and withdrawals. We apologize for the inconvenience.

• D

  Don Merwin
  1

  Horrible service, fees that are no different than Chase or any other bank. Avoid Resource One, they don't care. UPDATE: I did contact customer service, and their supervisor, and tried to reach two branch managers who were both out to lunch. Twice. This is a #Racist bank without scruples. BBB complaint has been filed for $90 in fees.

  Response from the owner

  Hi Don. Sorry that you feel that way about our service and products. We would like to further discuss this with you about any issue you may have encountered with your account. Please call us at 800-375-3674 so we can assist. We will also be forwarding a copy of your review to our Director of Sales and service for this location so she can help you too. Thank you and have a great day.