Residential Mortgage, LLC Calais Dr, Anchorage

Residential Mortgage, LLC Reviews

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  William Johnson
  5

  I cannot speak highly enough in recommending Josh Good of Residential Mortgage. As a first time homebuyer I came to the table chock full of questions. I generally suffer from analysis paralysis but after talking to a few lenders there was no question as to who I wanted to do business with; Josh Good from Residential Mortgage. From our first conversation onward I knew I was in good hands. Josh took the time and put forth the effort to answer all of my questions and there were many of them. The loan program I had sought after required both myself and the lender to jump through more hoops than is standard; Josh went above and beyond to ensure that I got the best loan terms possible and I have no doubt he would do the same for any of his clients.

  Response from the owner

  This is great to hear William, thank you for sharing. Congratulations on your new home!

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  Leah Johannessen
  3

  Changing my rating from 1 star to 3 after speaking with the lender about some things. Overall, I probably wouldn’t choose RM again. Our lender’s team lacked communication (despite the busy time for loans) and created situations that could have easily been prevented. I understand workplace stress which is why I’m changing my rating. I also believe our financial situation was slightly more complex than most, causing a few extra bumps along the way.

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  Eugenia Koutepova
  5

  I and my husband were extremely impressed with the service we received from Stella Wurst, Loan Originator of Residential Mortgage. She found us a great loan, and was able to answer all our questions quickly. She is a fantastic communicator - easy to understand and very prompt. We certainly won't hesitate to recommend Stella to anyone else we hear of who might be shopping around for a mortgage. It's so nice to know that there are professional businesses in Anchorage that can meet your expectations.

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  Penelope Rose
  1

  Let me start with we will never use residential again. I will never recommend them and if anyone asks I will strongly urge them to choose any other lender out there. This entire process was extremely stressful from the get go. All in all it took almost 5 months to close. Bill Foster was so awful at communicating with us to the point where I had to email/call him daily for any sort of update. I also had to call the appraiser myself because Bill didn’t schedule the follow up. He would request information we would gather and return it to him with in 2 days and then not hear from him for a week only to check back in and find out he never even opened it. The only reason we finished the transaction with residential is because our seller threatened to pull out of the sale because it had taken so long. We literally had to either stay with this company or be homeless. Not only did Bill put our file on the back burner he didn’t do the researched needed to ensure we got the correct loan. After months of back and forth and then finally being in final underwriting we found out that we could not use the loan type we had chosen and talked about with Bill in depth. We then had to work with his manager Colleen who honestly seemed frustrated with the situation. Which I understand but being a first time home buyer seemed short and just low on patience, nor did she really want to hear my complaints about Bill. However I felt like she was willing to answer my questions since I think she understood that Bill did not explain anything to us and got our loan re-written and closed in 2 days. So she accomplished what Bill Foster couldn’t do in nearly 5 months. The thought of buying another house makes me sick because of how awful we were treated.

  Response from the owner

  Hannah, we are sorry you are disappointed with the experience you had at Residential Mortgage. Buying your first home should be an exciting time, and we understand it wasn’t for you. Our staff is highly trained and qualified, and we strive to make the loan process clear, concise and seamless. We know we failed to meet your expectations but hoped the efforts we made prior to closing alleviated your frustration. If there is anything more we can do, please don’t hesitate to reach out. Colleen Huston Sr. Vice President, Sales (907) 222-8800 [email protected]

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  Aunt Cookie
  5

  They were very friendly and helpful. Cecilia Jarvis made her schedule very flexible. Especially during this whole pandemic going on. She got back to us promptly with any questions and concerns we had. She worked very hard to get us approved and keep us informed on the whole process. Which was very tricky, due to everything going on in the world right now. She was very knowledgeable of different areas or was always willing to research and let us know what she found. She also made us feel at ease having her in our corner.  Thanks a bunch Cecilia.

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  Peg Fisher
  5

  I did my refinance through Residential Mortgage and worked with Stella Wurst; Stella is AMAZING she answered all my questions and helped me process not only the refinance but home improvement into the loan. I couldn't be happier with the service I received. I highly recommend Stella and Residential Mortgage.

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  DARVIN HARMON
  5

  I first met Stella Wurst on a flight from Anchorage to Phoenix, we instantly became friends and when I needed to refinance my Alaska home I called her. Stella was able to get me a loan that other lenders said couldn't be done. The proof is in the pudding, not only did she get it done but with the lowest closing costs and interest. Thank you so much for all your hard work, Let's do it again soon.

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  Alonna Brorson
  5

  Ronica and her team have gone above and beyond to take care of our three recent transactions. She's so responsive, has amazing long-term industry expertise, and even was able to close/sign early! Ronica also took the time to explain things to us when we didn't understand. I would highly recommend her to anyone!

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  Jennifer Christensen
  5

  Our home loan experience with Ronica Aldridge has been absolutely amazing. She is knowledgable, efficient, and provides an almost instant response to questions asked. She put a package together for us that has allowed us to qualify for the home of our dreams and beyond. I would recommend her and her team to anyone looking for a great loan experience!

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  Megan Moser
  5

  Aileen Dimmick at Residential Mortgage has been a pleasure to work with. She made getting a loan to purchase a home here in Alaska simple. This is no small task as we were moving up from Nebraska. We were able to submit our application and supporting documentation electronically from Nebraska which was very convenient. She was always available to answer our questions and helped us lock in the lowest possible interest rate. Overall, very impressed with the services and I would recommend Residential Mortgage to anyone who is looking to buy a home.