Reliant Federal Credit Union Plaza Dr, Casper

Reliant Federal Credit Union Reviews

• G

  G8 Eddie
  1

  Service really isn't that great, they can't make change on Saturday and I end up going to the east side branch to get what I need done and far more professional people. Wish I opened up my account with that branch.

• D

  Dillon Hobbs
  1

  Not the best banking option for sure. They have constant problems with my debit and credit cards it’s a nightmare getting the new ones activated (every time) and then you cannot use them half the time for possible fraud. Fixing these issues typically takes multiple trips to the actual bank, they’ll tell you its fixed but you’ll be back in. If they determine your favorite online fly shop to be a fraudulent charge good luck getting what you need. The texts and 1-800 number to remedy this don’t work. They are open on Saturdays but don’t answer the phone so that’s not helpful. Really going down hill. I’ll be switching to converse county bank this week just tired of the hassle. It’s sad to see really used to be a great bank I was a proud member.

• B

  Brandon Smith
  5

  I've been banking with Reliant for over 12 years now and am very happy with my experience. From auto loans to kid CDs, the staff has always been friendly and helpful. I like how I can deposit checks remotely and do just about everything I need anytime of the day with the mobile app.

• J

  Jonathan Bergeron
  1

  Their antiquated and downright persnickety banking attributes leave me frustrated and consistently letdown. I pay my bills, and try to be an honorable member of society, their website has a glitch (to their credit, I have no idea whose fault that is) but ultimately, I the customer am stuck with yet another fee with zero willingness to consider the distinct possibility of fault on their side of the issue. I left them as a customer for numerous card/debit/account issues and have an auto loan which will be my last with this institution. All that to be said, banking should be easy and stress free, there is technology out there, use it. This isn’t the 80’s Reliant FCU

  Response from the owner

  Hey Jonathan, New marketing team here. We know this is an old review, but we'd still like to address it. The new team here is working on new tech and we've acquired a new digital banking platform. We'd like to hear your story though! If you would like to share it please give us a call at 307-234-1429 and ask for the marketing department.

• L

  Lightfoot videos
  1

  Doesn't look into discrepancies when they are presented. How does a vender get declined payment on their end but approved on reliants end 🤔. Website says drive through open on saturday, but closed when I get there 🤔. The list goes on 😑

  Response from the owner

  Hello Lightfoot Videos, We would like to look further into this for you. Could you give us a call at 307-234-1429 and ask to speak with someone at electronic services. The drive through is open on Saturday from 8:30 until 12:00pm MST so the hours are a little different from Mon-Fri. Sorry for the inconvenience.

• C

  Chyree M
  5

  I don’t know how anyone has had a bad experience my husband and I have been with the bank for over 5 years and have had 3 loans through the bank and are very happy with every interaction. Thank you reliant for always being so great!!

  Response from the owner

  New marketing team here! Glad to hear you've had an awesome experience we are working to make sure this continues :)

• P

  Phone Device
  4

  Great place to keep your money.. good interest rates. Easy and friendly staff. Just would like if we're open longer on Saturdays and didn't take so long to get a replacement debit card

• T

  Troy Hays
  5

  Reliant has the best customer service that I've ever experienced at a financial institution. I highly highly recommend this credit Union!!!!

• d

  danny Sharp
  1

  Terrible old fashion style banking, been hosed several times and ended up paying dearly for it. Not helpful in any way.. When my loan is paid off im leaving immediately..

  Response from the owner

  Hey Danny, New marketing team here. We know this is an old review, but we'd still like to address it. We are updating the way some of our banking is handled and we'd like to hear your story! If you would like to share it please give us a call at 307-234-1429 and ask for the marketing department.

• M

  Michael Johnson
  1

  This bank needs 24 hr customer service, I don't have time to wait until 9 am to talk to someone about my accounts

  Response from the owner

  Hi Michael, We are sorry for the inconvenience! I spoke to the team here and we hope we were able to resolve any issues you had. If you need any further help please give us a call back at 307-234-1429. Also, if you have signed up for our online banking platform you can check status and any issues you may have there as well.