Regions Bank St Johns Commons Rd, St Johns

Regions Bank Reviews

• E

  Erin Vogel
  1

  I'm a college student who wanted to get approved for an upgraded credit card. My teller told me that I would likely get approved for the new card. Called me a day later to tell me that I was rejected. Then said I should get approved for extending the amount on the current card. I was only doing this because I am studying abroad and wanted to make sure I had enough for easy transactions abroad. So I tried to extend the amount on my card. Signed all the paperwork, and then got another call the next day and told I was rejected. Either my teller has no idea of her bank's credit card policies or she willingly strung me along. I would have rather been told point blank that I didn't have the income as a college student. Just a huge waste of time when I could have been working on alternatives.

  Response from the owner

  Hello, Erin. Your review and feedback are very important to us! We’re so sorry for the outcome you’ve experienced while applying for these changes. If you wish to share more or would like for us to have this documented properly, please email us at [email protected]. Our team will be glad to engage with you and respond as soon as we can. - Hector

• R

  Ricky Thompson
  1

  Needed to get $100 bills. Not a customer in the branch. Two gentlemen tellers. I wrote the check, provided my driver's license and debit card. It took 12 minutes from that point until I had my cash. In hindsight I should have went through the drive-thru got 20s walked into the branch without any of the hassle and got the bills..... Better yet, I could have went to Winn-Dixie and done that. Customer service is simply not a priority. Bank branches should go away like the dodo bird and be replaced 100% with ATMs they can handle any transaction.

  Response from the owner

  We're sorry to hear of the experience during your recent visit, Ricky. If you send us your phone number to [email protected], we'll call you. -Tyler

• H

  Haim Shternshus
  1

  I opened their new Life Green checking account that came with a promotion of $400. The requirements called for me to make 10 transactions within 30 days. Seems doable, except that the card was not sent to me until 16 days later... I completed the 10 transactions two days late and was declined the promotion bonus. Not a great way to establish a relationship with a new customer... I am closing my account.

• J

  James Perrine
  1

  Went to this branch three times to get $100 in singles to use for tips on our trip to Mexico. They never have enough $1 bills, Time to move to Vystar!

  Response from the owner

  We don't want you to leave us. If our team can help out with anything, please send us your phone number in an email to [email protected]. We can call you! -Ana

• D

  Debra Mitchell
  5

  We have been banking at Regions 210 since they opened. All the staff are very friendly and accommodating. They treat you like you are their #1 client.

• L

  Lilac Grove
  1

  Terrible customer service, can't even follow through on returning a phone call,unprofessional employees!

  Response from the owner

  Oh, no! If our team can further assist you, please send us your phone number in an email to [email protected]. Our team would make sure to reach out. -Ana