Regions Bank W Dixie Hwy, North Miami Beach

Regions Bank Reviews

• N

  Nedra Mcintosh
  1

  My account get locked and no one tried to help and gave me the run around I'm so angry I can't get my money and my bills are pileup

  Response from the owner

  Hello, Nedra. Your review is very important to us! We’re so sorry for the trouble you experienced while trying to use this product. Please email us at [email protected] to share more. Our team will be delighted to engage with you and respond as soon as we can. - Hector

• e

  eka marchese
  1

  They don't have enough employees, and you will have to wait half an hour in line.. Horrible bank. I will close my accounts

  Response from the owner

  We don't want to see you go, Eka! If you send your phone number to [email protected], we'd like to reach out to address any concerns and also see how we can help with anything. -Tyler

• J

  Jacqueline Elias
  2

  I was here to do an emergency wire transfer and unfortunately the individual who attended me did not want to help me find an information that was accessible on the Internet, he told me "call Wells Fargo, they'll give it to you but do it before we close" and it was 4:55 p.m, when he could have done it for me. So my family member had to wait another day to get the money only bcuz he wasn't willing to provide me with customer satisfaction. Some people just don't have the heart to help others unconditionally and willingly. I'm not coming to this bank anymore but won't disclose his name either.

  Response from the owner

  Hello, Jacqueline. Thank you for sharing your review and feedback, it is very important to us! We certainly apologize for the experience you went through that made you feel this way, this isn’t the customer service we want you to expect from us. We’d like to document your experience properly and forward it to the appropriate teams, please send us an email at [email protected] to share more. We’ll be glad to try to assist you. - Hector

• B

  Bargain Outlet
  1

  This is the worse bank ever, I have no idea how my brother has an account here. The most incompetent people in this bank. Cheap and always giving you excuses to not remove money.

  Response from the owner

  Hello. Your review and feedback are very important to us! If our team can be of help, please connect with us via email at [email protected] to share more on your situation. We’ll be happy to engage and reply as soon as we can. - Hector

• R

  Richard Roy
  1

  Time to find another bank. I've been with regions for 15 years. My loyalty and patience has run thin. I'm very non-confrontational, but the communication is beyond trash! Instead of trying to help a long time customer, they make drastic decisions without warning you why they do things, like freeze your account. Then they send you the run around till your brain explodes. Its insane to me that Customer Support doesn't even have the access and/or answers to certain problems either.

  Response from the owner

  We're sorry to hear of the experience you've had with us, Richard. We certainly would like to learn more to ensure these concerns are properly documented. If you send us an email to [email protected] with your phone number, we'll call you. -Tyler

• D

  Diamond Hicks, PharmD
  1

  This branch is so bad that I decided to switch banks Update: Since the complaint, this bank manually froze my account with a cyber security claim. They said I failed a security test which I never took. Be very careful banking with regions. Thankfully I was able to move most of my money.

  Response from the owner

  We would like to learn more of what caused you to feel this way towards this branch. Connecting with you would help us improve. If you would like to, please send us an email [email protected], and we will be glad to document your concerns properly. – Hector

• K

  Karquen Williams
  1

  TERRIBLE TERRIBLE CUSTOMER SERVICE! There was only 1 person on teller line. Everything was close, drive thru was close !

  Response from the owner

  Oh, no! If our team can further assist you, please send us an email to [email protected] with your phone number. We'll make sure to call you. -Ana

• t

  teresa askary
  1

  This branch is the worst when having to deal with customers. Drive-thru doesn’t take customers in order of arrival Let the tubes sit in front of them while they cater to people they know that drive up even when your tube was delivered before they got there. Went in to open a business account and was given all wrong information regarding requirements for opening the account. I couldn’t believe what all the reps were telling me so I went to a different branch and was immediately helped to open the account on the spot. This branch should probably be closed as even the bank officers don’t know the proper procedures and requirements for opening the different types of accounts. Was told I had to have every owner, director, board member, and officer of my company at the bank all together to open the account. Even though none of them would be listed on the account or allowed to write checks or have any access to the business account. What????? If you have a regions account, avoid this branch if at all possible.

• M

  Marsha Mason
  1

  ATM at this location just not able to complete deposits, Branch is aware I personally requested . The closest branch is by 167th street and at this location they don’t have an ATM. In another words we cannot deposit cash! Come on!

  Response from the owner

  Our apologies for any inconvenience this has caused. We'd made sure to report this to our ATM Monitoring team to further research. -Trish

• S

  Schneur borenstein
  1

  I brought personal and business banking to this branch and bank. When I had a fraud issue on my debit card the bank didnt protect my interests and some of the management treated me with open antisemitism and my branch manager didnt even fight for me. I have filed a complaint with their federal regulator and will be notifying social media.