Regions Bank N Jackson St, Tullahoma

Regions Bank Reviews

• M

  Michael Howell
  5

  We recieved excellent customer service from Cara Jones. She spent a lot of time with us, answered our questions and fixed our 'locked' mobile accounts. We really appreciate her assistance.

  Response from the owner

  This is great to hear, and we appreciate you taking the time to share your review, Michael! Please stop by if we can ever help in the future! -Tyler

• A

  Aaron Garner
  5

  Kathleen was truly amazing and very helpful! Will definitely be back next year.

  Response from the owner

  So happy to hear about your great experience! We appreciate you taking the time to share with us! -Trish

• M

  Maggie Ives
  1

  I received very poor customer service here. The tellers were defensive when I reported my issue and it has taken more than three instances to figure out my problem. Nobody communicated or seemed to know what they were doing. I heard bad reviews from people I know who had used this bank service and I am sorry I didn't consider them. This branch is bad news and so is Regions in general. DO NOT BANK HERE.

• K

  Kristi D. Matlock
  1

  Not impressed... go into to open new account and no one says anything i wait in line almost 10 minutes to be told to have a seat someone will be right with me.... 45 minutes later im still sitting and someone pops out of an office and says oh i didnt know you were waiting.... takes forever to open account. I am given the options to travel 45 minutes to pick up a debit card or have it mailed. Well lady said it will take 3 to 5 days for it to arrive and with my schedule i wouldnt be able to get it for 4 or 5 days anyway so i opt to have it mailed. A week goes by and no card so im in the bank doing a transaction cause i dont have a card so i have no choice and the lady says to me oh its actually 3 to 5 business days you will have it by monday. So its a friday and come monday no card... tuesday same...you get the picture so thursday i call.... i wait on hold for 30 plus minutes [recording says wait time 13] only to be told our system is down call back in 15 minutes. So i asked if she could just call me back ive already been holding... but of course she cant....she cant make out bound calls. So i go ahead and tell her my frustration very nicely [i work in a call center i know how it is] and her response was that i should go pick up a card if i cant wait the 10 business days it takes to ship and she is sorry im frustrated but all banks have their issues. So i have now waited more than any time frame for a card and guess what... my mail just ran and guess what i didnt get.... not trying to be petty but it woukd be nice to have some customer service and a straight answer from a company dealing with my money.

• D

  Dale Poteet
  5

  I have enjoyed exceptionally good service from the tellers to the mangers. I have multiple accounts for business and personal. Also, they helped by providing free notary service and a trust account. Knowledgeable, professional and friendly. Lauren and Jeremy have also been very helpful with my mother's transactions. I highly recommend the Tullahoma office of Regions Bank.

• J

  Joe Mercado
  5

  We had a huge mistake we had made involving our account. The wonderful people in our branch were able to resolve our problem quickly. We are so grateful for their help. Thank you so much Mr. Mitchell.

• S

  Sandy Jones
  1

  This is the worst bank to deal with, you can never get thru to the branch or the main line. The hours are horrible , they open when people are already at work and close at 4 pm before people get off. If you go on your lunch it takes forever inside and thru the drive thru.. Soon as I can I will move my mortgage from this bank, just glad I didn't do anything thing else here.

• C

  Chris Tinsley
  1

  Customer service just awful! Not even a simple, "Welcome to Regions". Waited 20 minutes to see an account representative, while 2 men were just chatting in the branch manager office. We left and nobody said anything as we walked out...

• P

  Preston Hall
  1

  We were in line and we waited like 45 mins and I do not recommend coming here

• B

  Bethany Hankins
  1

  Tullahoma has some of the rudest workers.

  Response from the owner

  Hello, Bethany. We’d like to learn more on the experience that made you share this review. Feel free to connect with us via email at [email protected] to further converse on this matter. We look forward to chatting with you. - Hector