Regions Bank Sw 8th St, Miami

Regions Bank Reviews

• A

  Andreia Costa
  5

  Best experience ever. This bank is by far the best I've ever been to. The customer service at this location has been superb from the time that I walked in, to the time that I walked out the door. The bank was super busy, but Manager- Carlos Zepeda checked on everyone often making sure all customers were good in order to help everyone accordingly.

  Response from the owner

  We appreciate you taking the time to share these amazing words with us, Andreia! We hope you stop by and see us again soon! -Ana

• L

  L Erskine
  1

  Stay as far from this branch !! Inconsiderate room-temperature IQs run it AND management is even worse than the staff. This place is over-staffed and even four (4) tellers have a customer waiting in line for 11 minutes (ridiculous!!). By the way, the waits at the drive thru are even worse. 15- to 20 minutes before the teller will send a carrier. This review area does not provide enough of room to describe ALL of the ineptitude and indifference at this branch. This is a low-income area with less than demanding customers and that is exactly why this and sooo many other dissatisfied complaints shall continue to fall of deaf Region Banking Group ears. By the way, that last review by "Jennifer" must have been submitted by a friend, relative or fake customer. Go by and see for yourself. I promise you'll never stop in there again. I probably will NOT get a message or acknowledgement by "the owner" like she did. R E G I O N S B A N K this is why you'll eventually be taken over (as usual) by another national bank. Message to customers.... head to the Coral Gables Branch. They value individuals way more there. I wonder why?

  Response from the owner

  We're sorry to hear of your experience at this location. We'd like to gather all the information you have for us to have this sent over to our Complaints team for further review. If you send your phone number to [email protected], we'll call you. -Tyler

• J

  Jennifer F
  5

  Great new team at this location. The difference in customer service at this site is evident of improvement. I was very pleased with the assistance that I received. The banker was very professional and patient in explaining my banking process from opening the account to online banking. Luckily I was assisted quickly due to having made a prior appointment. I will be returning to this branch.

  Response from the owner

  We love to hear you had such a positive experience, Jennifer! Stop by again if you ever need us!

• A

  Andres Ortiz
  5

  I am really surprised reading other reviews of this branch, because my experience was very positive. It seems to me they have listened to the complaints and fixed their staff. I was attended by Adrian M. (Mingales, Migenes…?) and was in and out in a matter of minutes. Overall positive experience.

• Y

  Yadel Laguna
  1

  Very bad customer service, super long wait. The agent are always mad and with a disposition to serve the customer with a good attitude. I recommend Regions headquarters to really take a look and do a customer service audit to this location. 2.6 ⭐ is terrible!

  Response from the owner

  Hello Yadel! Our team would like to know a bit more about this situation. We understand the importance of providing great customer service to our community. Please send us your phone number [email protected] and we will be contact soon. - Hector

• k

  kevin whisenant
  1

  As a former employee of regions, I am absolutely appalled at the incompetent level of customer service this specific branch gives its customers. I would be embarrassed to work here given the terrible business practices this general manager or head teller has put in place and allowed to remain as policy. There is absolutely no use of the "know your customer" practice or of simple researching to determine whether a transaction should be done or not. Terrible attention to detail and horrific standards of service. And no, I am not a disgruntled ex employee. There are many other branches that excel in service but this one by far is the worst one I've ever experienced. Too many chances have been given and only after so many times of me going there am I writing this review. You're better off going down the street to another branch location if you're transaction requires more than a few words exchanged or even a modicum of common sense. I've never even been greeted when I walk in the door or when I pull up to the drive through. I'm amazed at how poorly this branch is being managed.

• C

  Carlos Ventura
  5

  Had an amazing experience with a young lady by the name of Eneyvel Arias. From the moment I walked in to the bank until we open my accounts, she made sure I understood everything from my checking acct to online banking. Was treated amazing. Give the girl a raise!.!.!.!.! Thank you again!

• M

  Mara Charlene Garcia
  1

  The reason this bank is failing is because the manager becomes very rude to the clients whenever he is doing job interviews, which is always. They are constantly firing and hiring people. The assistant manager makes you wait hours until closing time, then tells you to go home.

• S

  Santiago Acosta
  1

  Sept 30 went to deposit check but could not withdraw money . This owner seems not to care about his branch . This ATM was replaced with new and still breaking down guess I'm calling regions corporate for answer

  Response from the owner

  Hi, Santiago. We would like to know more about the trouble you're having with the ATM so we can pass this along to the appropriate team. Please email us at [email protected] with more information on the specific issues you've had with the machine. -Tyler

• I

  Isaias Plata
  5

  Carlos Zepeda and his staff are the best bank employees I have ever dealt with, and I 've been with many, many banks in my life. This is also coming from a former bank employee at some other institutions. Good job, keep it up