Regions Bank Bruce B Downs Blvd, Wesley Chapel

Regions Bank Reviews

• N

  Noemi Bonilla-Rojas
  1

  Definitely an inconvenient bank I have banked with Wells Fargo and other major banks and never had issues like I did here. Closing my account and never coming back.

  Response from the owner

  Hello, Noemi. Your feedback is very important to us! We’re so sorry for the negative issues you experienced while banking with us. Please email us at [email protected] to share more on the experiences. Our team will be glad to engage with you and see how we can better serve you. - Hector

• J

  John Perera
  1

  I am writing this memo to advise everyone of a scam that Regions Bank has been conducting. On April 10th, 2021 I opened a new checking account with Regions Bank in response to a mailing promotion that I had received from them. Their offer promised to pay me $400 if I deposited funds with them to open a new checking account and also met several conditions: maintain the account for at least 3 months, pay a monthly account maintenance fee (if applicable), and sign up for electronic statements within 30 days of account opening. They also offered me an additional $25 if I would install their mobile app on my phone. I completed all of these requirements on time, including signing up for electronic statements soon after opening my checking account. I then waited for 4 months before trying to contact them to inquire why I still had not received their $425 promotion. At this point I was getting suspicious because I had not received any further communications from Regions bank after depositing my initial $100 to open my new checking account. I tried calling Regions bank several times but it was impossible to reach a real person because of their highly automated phone system. After many attempts I was finally able to get through to a “Linda” from their Tennessee office who verified that I DID in fact sign up for that specific promotional offer but she did not know why I had not received my $425. She assured me that Regions would conduct an internal investigation then let me know BY MAIL of their findings – once again, ease of communication with Regions bank is not a possibility. I did not receive any response from Regions until 2 weeks later when they called to tell me that I was NOT going to receive the $425 promotion because they said that I didn’t sign up for electronic statements within the 30 days. This is simply not true because I was careful about meeting all of the requirements of their promotion. In fact, Regions bank was unable to defend their claim about exceeding the 30 day requirement to sign up for electronic statements because they could not tell me WHEN exactly I had signed up. So at that point I asked to speak to a manager but was told that a manager was not available and one would call me back within 2 days. Unfortunately no one has called me back from Regions Bank, more evidence that they do not keep their promises. In conclusion, I have met all of Regions bank’s requirements for their promotional offer and they now owe me $425.

  Response from the owner

  Hello, John. Our team would like to make sure we take a closer look at these concerns, please feel free to send over an email with your phone number to [email protected]. We'll make sure to reach out. -Ana

• H

  Hatim Althabtih
  5

  The best experience anyone could ever have in a bank! This regions location was clean inside and the staff is extremely helpful and assisted me from the moment I was at the door. Stephanie is an amazing person with a wonderful personality! She made sure I got the right account that fits best for me and is one of the most knowledgeable and professional people I’ve met. Truly a great experience at this location and anyone wanting to start a new account or needs help with Regions bank, this is the location to go to. Ask for Stephanie she is phenomenal!!

• C

  Charles Sley
  1

  Consumer Beware! They will put 7 day holds on your deposits for no reason except to just hold your money. Look somewhere else!

  Response from the owner

  Hi, Charles. Deposit holds can be placed for several reasons. We'd be glad to review when the hold should expire. If you send your phone number to [email protected], we'll call you. -Tyler

• E

  Edith Cox
  1

  This is the 2nd time I've had trouble here I tried to make a purchase for something a few weeks ago my card was declined I had to drop what I was doing and drive 30 minutes to go get the cash which was in my account now today I went there to get money and was told they didn't have enough to cover my needs mean while I have people pounding on my door to get paid who only want cash ! What kind of bank is broke apparently I'm the only one who has money in it ! Thanks for making me look bad I will be closing my account and going else were . Not everyone wants a cashiers check .

  Response from the owner

  Hello, Edith. Thank you for bringing this to our attention, we know how valuable your time and money are. We are so sorry if you had issues while attempting to complete your request. We’ll make certain to forward your experience to the correct channel. If you wish to connect with us via email at [email protected] to share more, we’ll be glad to try to assist. - Hector

• J

  J Bear
  1

  A certain teller here is very rude and Prejudice depending on what the customer is wearing. You can come in here dressed very nice and they are Pleasant and kind to you come in here wearing camo and look like you're a redneck and they're very rude and inconsiderate I'm an account holder you don't need to be prejudiced.

  Response from the owner

  We definitely apologize for the experience you had and would like to learn more. It's our goal to treat everyone fairly. If you'd like to further discuss, please send us your phone number to [email protected]. -Tyler

• L

  Lauren Baggio
  1

  Never had this teller before, hasn't even said anything and I've been here 10 min, sent my money into the building 5 min ago and still no response.

  Response from the owner

  We're sorry to hear that this was your experience when visiting your local branch. Our team is happy to take a look at these concerns and have them documented. Please send us your phone number in an email to [email protected]. -Ana

• A

  Ariel MacRuimein
  1

  I have been with Regions Bank for over 5 years. I just bounced my first check in all that time. They would only refund half of the $36 dollar fee. Any bank that needs my $18 dollars that badly is a bank I will be leaving!

• G

  Gesy Oliveira
  5

  I have a business account and I been baking with Regions for many years I love this branch everybody is super friendly specially Jordan Brighwell he’s a great professional always wiling to help and answer any questions I have for my business and personal accounts!

• L

  Lindsey Montgomery
  1

  AWFULL My husband cashed his check and deposited cash into our account. Its supposed to be instant and the teller put it into a DIFFERENT ACCOUNT!!!!!