Regions Bank Ana Dr, Florence

Regions Bank Reviews

• A

  April Killian
  1

  I hate to give one star because the people who work here are great! But I am soooo tired of 1) the ATM being out of order on a very regular basis 2) the mobile deposit has not been working for a while, either! I can't make a deposit after hours! If not for the nice employees here, I would have left Regions a long time ago. If these issues persist, I'll go elsewhere, anyway. I'll have no choice. I have had to pay too many ATM fees and even had an overdraft fee because of your unresolved issues with the ATM and mobile deposit. I do wish that the local employees would PLEASE put a sign on the ATM when it's not working so I at least know before sitting in line. Regions - come on. This is ridiculous!

  Response from the owner

  Hello, April. Your review and feedback are very important to us! We’re so sorry for the negative experiences you’ve had to endure while trying to use our services. We’ll make sure to document this insight and forward it to the appropriate teams. If we can be of help, please email us at [email protected]. Our team will be happy to engage and reply as soon as we can. - Hector

• K

  Karen Farmer
  2

  We have been with this banking institution since it was 1st National Bank. Amsouth was great also. This Regions Bank has below average customer service. We are contemplating closing accounts here. At this point, waiting 3 days for return phone call. Cannot recommend Anna branch at least.

  Response from the owner

  Hello, Karen. Your review and feedback are very important to us! We’re so sorry for the negative customer service you received during your visit. We certainly don’t want that to be the expectation you have of us. If our team can better serve you, please email us at [email protected]. Our team will be happy to engage and reply as soon as we can. - Hector

• B

  Barbara Soule
  2

  I tried the 1-800# and after answering questions, the wait time was over 15 minutes.I tried a local number and no answers after 2 min and 48 sec. I verified the no. and tried again,no answer.....so I called another bank and got an answer on the first ring. Maybe Regions is not my bank of choice. I will say that when I have gone directly to the bank for other people ,they have been very friendly and helpful.

• P

  Paul Kirchharr
  1

  The “Smart” ATM is never working. Third time tried to make a deposit this week and ATM is not working.

• W

  William Hamm
  5

  Very friendly and helpful employees, great banking experience. Highly recommend doing your banking with Regions on Ana Drive.

• D

  David Hanback
  5

  Great bank used them twenty years