1st Franklin Financial Mall Dr, Florence

1st Franklin Financial Reviews

• A

  Amy Kilpatrick
  5

  There is not enough space to write how impressed I am with the ENTIRE staff at 1st Franklin in Florence, AL. The professionalism, the convenience and most importantly, the consideration for my time earned my business. Other banks, financial institutions and lenders would be wise to follow the operations of this staff in how to treat customers with kindness and respect. It was a pleasure doing business with this group VS. the hassle of dealing with all the red tape, slow processing, and lazy attitudes we find in many banks. Time is money in my life and to be able to get great rates, great customer service and to get on down the road is what works for me! Give these folks a call and let them earn your business.

  Response from the owner

  Hi, Amy! Our team always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and delivering customer service right! Thank you for letting us and the community know about your fantastic experience with us! We look forward to seeing you again soon.

• J

  Jonathon Stevenson
  2

  They did what they could for me a loan which is why I give 2 stars but not allowing me to pay a large lump sum towards the principle on my loan is ridiculous. Said my payment AND interest was paid up until a certain month, but if not paid until that month I would owe the interest that I thought I just paid up since I couldn't put it towards the principle. I'm not loan expert and may not be understanding what's going on but it don't seem right.

  Response from the owner

  We would like to apologize for your disappointment with our Florence office. Please contact our Quality Assurance Department at 1-800-700-7943 if you would like to discuss this matter with someone from our Corporate Office. Representatives are available Monday through Friday, 8:30am to 5:00pm EST.

• R

  Robert Brinson
  5

  Barry Burleson has always found a way to say yes to whatever I wanted to purchase. 1st Franklin found a great person and loan officer when they hired Barry. If you need money for anything go by and see him in the Florence AL office. One other thing I noticed when I went by the Florence office ...... Everyone there had a smile and a very friendly attitude.

  Response from the owner

  Hello, Robert! It is great to know that we're able to provide you with the highest levels of service. Our objective is that every customer that walks through our doors feels the same about our Florence team.

• B

  Beverly Gresham
  5

  Paul was very professional and friendly. She was super easy to work with and I had my car loan within hours. I highly ecommend this company for any loan needs.

  Response from the owner

  Hey, Beverly! We're happy to hear of your positive experience with our Florence team member. We look forward to serving you in a future visit!

• T

  Tiffany Howlet
  5

  Great for all your service needs! The employees are awesome and so kind, especially Paula!

  Response from the owner

  Hi, Tiffany! Our goal is to provide customers with superior service that exceeds their expectations.

• K

  Keva Kae
  1

  They say they work with you but never even attempted to contact me. Feel like I dodged a bullet here.

  Response from the owner

  We would like to apologize for your negative experience with our Florence office. We’d like to hear more about your situation to see if we can make things right. If you wouldn’t mind giving our Quality Assurance Department a call at 1-800-700-7943, we’d love to speak with you.

• T

  Tonya Thorn
  5

  They are really nice and understanding people and work with you t get back on the right track i really enjoy going in to pay my loan payment they are really down to earth people that work there ...Thank you Barry for helping me out with my loan

  Response from the owner

  Hey, Tonya! Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.

• L

  Leroy Wright
  5

  Good people and if u needing some cash they WILL MAKE SURE they can find a way to get u some!!!!

  Response from the owner

  We always try to find every possible way to help our customers. Thank you for your review, Leroy!

• J

  Jen (TheFemaleSmokey)
  5

  They have always been upfront and very helpful. Best loan place I've been to by a long shot. They took a chance on me having a newbie credit status and I appreciate that.

  Response from the owner

  Hello, Jen! We are thankful for your time and your willingness to write a review to let us know how we are doing.

• B

  Brandon Vickers
  5

  Paula, Laura, Van and Tyler are AMAZING!! The hospitality and customer service is OUTSTANDING!! I HIGHLY RECOMMEND for ALL your short term financial needs!! Great job ladies and gents! Keep serving this great community!!

  Response from the owner

  Hello, Brandon! You can count on us to make your experience one worth bragging about. Thank you for your patronage.