Regions Bank Kent Stone Way, Alabaster

Regions Bank Reviews

• N

  Nairobi Lynn
  1

  Drive through experience is horrible, wait time is very very slow. The bank teller at the drive thru (Sara) needs to learn that every person regardless of their skin color is important. She doesn't acknowledge when you drive up or if the other car is another race she chooses to help them first. Also, Sara has very poor customer service skills.

  Response from the owner

  Hello, Nairobi. Thank you for sharing your review and experience, it is very important to us! We are so sorry for the negative treatment received during your visit. We’ll make sure to document this incident properly and forward it to the appropriate channels. If you wish to share more on this, please email us at [email protected]. We’ll be delighted to engage and reply as soon as we can. - Hector

• B

  B Gamble
  5

  I had an issue with a different Regions branch yesterday involving my minor daughter’s student checking account. I didn’t want to deal with the manager at the other location so I stopped in here. From the minute I walked in, the sweet lady at the desk was so helpful and listened to my concerns. She immediately got the manager of this branch to speak to me. The manager, Daisy, was so helpful and considerate. She helped me get the issue resolved and most of all, she listened to me and wanted to help. I can’t say enough about how helpful she was. From now on, I’ll drive out of my way to visit this branch. I wish I would have gotten the first lady’s name who helped me as well, she was amazing too! Thank you Daisy, and your branch for being so kind and helping me!

  Response from the owner

  Hello. Thank you for sharing your review and feedback, it is very important to us! We apologize for the treatment you received during your visit at the first location, we certainly don't want this to be the type of customer service you can expect from us. Feel free to reach us via email at [email protected] to share more on that experience. - Hector

• F

  Flows Creation
  1

  Worst company ever to exist, completely horrible. Predatory and terrible customer service.

  Response from the owner

  We don't want you to feel this way. We'd be glad to learn more to further discuss your concerns. Feel free to email us at [email protected]. -Trish

• T

  Tammy Carden
  1

  This location deserves less than 1 star. They allowed someone to cash a check on my account twice...that's right he made a mobile deposit, then altered the date on the check, walked in the branch cashed it again... and here's the best part. THEY AREN'T RESPONSIBLE, they refuse to refund the money. They have video proof, finger print and even a police report but say that isn't just cause for their faude department to refund the mistake.

• J

  Jackie Menjivar
  5

  I recommend making an appointment, they are always busy , and to me busy means a place is good , they have a lot of employees, but always busy , friendly staff and always help you .

  Response from the owner

  We're always happy to help, Jackie! Stop by whenever you need us! -Tyler

• K

  Katie Crandall
  1

  The ATM has been down for three days now. Any time I’ve gone to the ATM it’s down. Avoid this location.

  Response from the owner

  Hi, Katie. We'd like to get this matter reported to the appropriate teams. If you send us more information on any error messages you received to [email protected], we'll be sure to follow up! -Tyler

• K

  Kassie Luster
  1

  It Saturday and we have been in line for almost an hour now and it's taking forever. There is 30 or more cars in the drive thru. The line is barely moving and its 90 degree weather with no air. This is ridiculous

• A

  Anthony Roberts
  5

  I have been to a lot of regions branches and this one is my favorite. Always very helpful and they move you along really fast. Never have been greeted without a smile.

• C

  Crystal Norris
  1

  We came on a Saturday we waited in the line gor about 20 minutes only to pull up and they shut the blinds on us. Very disappointed.

• J

  Jan Bartos
  5

  Great Regions' branch. Love the staff work there. Really friendly service.