Regions Bank W League City Pkwy, League City

Regions Bank Reviews

• M

  Michelle Hickman
  1

  Unless you have an hour of time to waste stay away!! Slow as a turtle literally every time I come to this bank for anything that requires a real person whether inside the lobby or in the drive through. Only on drive through lane is designated for a live teller inside the building, while the other lanes have virtual tellers which can NOT handle all transactions.

  Response from the owner

  Hello, Michelle. We’re so sorry for the extended wait time you had to experience during your visit. This certainly isn’t the type of customer service we want you to expect from us. Our team will be glad to have this documented properly and forwarded to the appropriate teams. If you wish to share more or need help, please email us at [email protected]. We’ll make sure to engage and respond as soon as we can. - Hector

• b

  brenda m
  1

  Customer service is awful. I made a withdrawal and was shorted $20. (I will take half the blame for not insisting the teller count it out to me) When I counted the money once I returned home, I called the bank and left a message. I called back the next day and spoke with the teller and he said the machine that counts out the money was balanced and would call me back with how this was going to be handled. I have waited 5 days and have heard nothing. Why is customer service so bad lately?

  Response from the owner

  Hello, Brenda. Your review is very important to us, and we’d like to learn more on this activity. We are so sorry for the time you’ve had to wait to receive updates. Please connect with us via email at [email protected] to share more. We’ll make sure to reach out and respond as soon as we can. - Hector

• C

  Carol Keton
  1

  I am 66 years old, a retired teacher on a budget. I visited this bank personally to withdraw most of my money to pay bills. I asked the banker if I had any regular monthly recurring withdrawals to specifically make sure I would not get an overdraft charge. The banker assured me I did not have any upcoming automatic withdrawals, so I felt comfortable withdrawing most of the money in my account. Two days later I received an email alerting me of an overdraft. I immediately rushed over to the bank to reconcile my account and bring it back into a positive balance. I had a recurring car insurance withdrawal. I did not know why and was unable to contact the bank because I was substitute teaching. Long story short, I called another banker who tried to argue and talk over me when I tried to explain my situation. So, again, I went in to talk to another banker who nonchalantly and unapologetically told me he could not help me. Needless to say, I am extremely disappointed.

  Response from the owner

  Hello, Carol. Thank you for sharing your review and feedback, it is very important to us! If our team can be of assistance, please connect with us via email at [email protected]. We’ll be glad to document your experience properly in efforts to improve our service for you and our community. - Hector

• S

  Statikat 230
  5

  I love this bank. I rarely have to visit the location but when I do they always recognize me. They ask about things we spoke about a year back. I've never had any issues they couldn't fix. I highly recommend this company.

  Response from the owner

  Hello! Thank you for sharing your review, it is very important to us! We’re so delighted to know your experience was a positive one, if we can ever be of additional assistance. Please email us at [email protected]. We’ll make sure to engage and respond as soon as we can. - Hector

• T

  Texasdeere
  5

  Very polite, helpful and knowledgeable staff! This is a smaller size bank so if it gets a little busy you might have to wait some. Great location for Sedona and Brittany Lakes residents.

  Response from the owner

  Thanks for stopping by! We hope you come see us again. -Ana

• k

  kelly patterson
  1

  Signing documents at mortgage closing has been faster than making a deposit in the commercial drive thru today 50 minutes to serve one customer is ridiculous

  Response from the owner

  Hello, Kelly. Your review is very important to us! We certainly understand your feedback, and we’ll make sure to document this experience properly, so we can forward it to the right channels. If you wish to share more or require additional assistance, please email us at [email protected]. We’ll be delighted to reply and engage as soon as we can. - Hector

• C

  Chris Savoy
  5

  The inside teller was great full. Everything went smoothly.

  Response from the owner

  Happy to hear you had a nice visit, Chris. Please come back to see us! -Ana

• J

  John Bice
  1

  Without a doubt the worst bank I've stepped foot in , a new location a totally new concept. I put a check in outside and they said it would be a 5 dollar fee , well since I've banked their since day one I cancelled because I know check cashing is free . It kept my debit card and I was told that there was no way they could get it back . I went inside had to set up a new debit card and was told I could not have a new one fed ex ed until Tuesday . Hard to believe they can except your debit card like that with plenty of money in the account and keep your card when cancelled the transaction. I will never use this new location again , rediculious policy . So now I'm without a debit card for 4 days because once they take your card theirs no way they can retrieve it or so I was told as I was leaving the state. Unbelievable policy , take me back to the good ol days when someone at the bank actually had control of what was happening . I like JSC better anyway .

• J

  Joe Dipretore
  1

  Staff is rude and not willing to help customers manager refused to refund overdraft fees caused by a fraudulent charge so I closed my account. Avoid this bank at all costs do yourself a favor and open a account at Frost. Way better service

• R

  Ricky Kenmure
  5

  Been with Regions for almost a decade. Never had an issue with customer service from Louisiana to Texas.