Regions Bank Clinton Hwy, Knoxville

Regions Bank Reviews

• T

  Team Leader CS
  1

  Opened online, went to this branch to get debit card and wad never told about the stupid signature card. So the debit card was useless, had to call and talk to someone that said he fixed it but he didn't fix the savings, so I transfer money to savings for a month and go to transfer some out and can't. So I end up not being able to get a room and sleep in my danm car.

  Response from the owner

  Hello. Your review and experience are very important to us! We’re so sorry for the negative experience you had while visiting our branch location. If our team can better serve you, please email us at [email protected] to share more. We’ll make sure to engage and respond as soon as we can. - Hector

• L

  Loretta S
  1

  I truly hate going to this branch and the only reason I do go is because of my job. I’m almost always treated like I’m an inconvenience to the tellers. More than once I’ve had to stand and wait, while a teller turned to the others to have a personal conversation, while she was in the middle of counting my deposit. The extent of my needs is minimal, a deposit or two, through the drive thru and if I have more than two, I go inside. The balding male teller with glasses is the absolute worst. He always looks irritated and he never says hello or how can I assist you, much less ever offer a thank you or goodbye. He just sits and stares till I put my deposit in the window slot. It’s sad that a simple visit to the bank can become such a negative experience. Common courtesy and customer appreciation are things you won’t find here at this branch.

  Response from the owner

  Hello, Loretta. Your review and experience are very important to us! We’re so sorry for the negative treatment and inattentiveness you have endured while visiting this branch. Our team would be glad to have this documented and forwarded to the appropriate teams. Connect with us via email at [email protected] to share more. We’ll make sure to engage and reply as soon as we can. - Hector

• A

  Antman Racing
  1

  I’ll keep this short and sweet. Just think about how upset a person really needs to be, to leave a negative review…..on a bank…..a BANK….. Do yourself a favor, heed the warnings posted here. **update** FYI The account that replies to the posts on here is just for show…total joke

  Response from the owner

  Oh, no! Our team would like to further discuss your visit. Please send over an email with your phone number to [email protected]. We'll be in touch. -Ana

• G

  Gt Peck
  1

  This is going to be a lengthy review. So I work with a local company and we have our finances through regions(I'm not going to name us for anonymity). So my first problem with this location is possible theft of identity. I was taking my deposit to the site as I had been, but this time they suddenly asked for my license and social. I went along since I was tired and didnt think much of it. They have never asked again, and next day they are open I'm going to go and make sure they remove that information or I will file a lawsuit. My second problem is that another day after this incident, the Saturday before labor day to be exact. We've never had a problem making deposits on Saturday before, but this time I spoke to a male teller. He was very nice at first, but then he kept telling me over and over how he wasnt supposed to take the deposit, but he would this time, and how I'd have to wait on deposits till monday or tuesday if a holiday. He said this at least 7 or 8 times, no exaggeration. If it wasn't for my company banking with them, I'd happily never go here again.

  Response from the owner

  Hello. Thank you for sharing this review and insight. This certainly isn’t the way we want you to feel when you visit one of our branch locations. We’d like to learn more on this situation and document your visit properly. Please connect with us via email at [email protected] to share more on this. Our team will be glad to converse more on this situation. - Hector

• h

  hannah drew
  1

  If I could give 0 stars I would. I had a family emergency and ended up getting to the bank on Saturday 1 minute before close (I desperately needed to do the transaction) and the woman working saw me walking to the door and rushed to the door to lock it in my face while I was 10 feet from the door. Then said “we are closed” I litterally begged because I was desperate and she didn’t care. Worst customer service I have ever seen. I was considering a loan through them and now I will not be doing that. I will also be transferring banks. I won’t do business with someone who doesn’t want mine. (Employee with brown shoulder length hair) 9/11/21

  Response from the owner

  We don't want to lose you, Hannah and we're sorry to hear about your experience. Our team would like to make sure we have these details completely documented. If we can chat, please send over an email with your phone number to [email protected]. -Ana

• J

  James Baysinger
  1

  Worst banking experience ever. I'm closing my account and never looking back. Good riddance.

• N

  Nathan Holder
  1

  I was at the drive-through with other people that was ahead of me that they were being serviced and they didn't finish out the people that was here at closing and all I needed was my debit card so they can make you have been here for 30 minutes trying to get that done and they were dealing with a customer on the inside it's a 45 minute drive for me to get back here so that's an hour and a half and I'm here now what a shame I can see if there you guys are not doing customers but you are

  Response from the owner

  Hi, Nathan. If you send us your phone number to [email protected], we'd like to reach out and learn more about your recent branch experience. -Tyler

• S

  ShapeShifters Den
  2

  The ATM won’t take deposits for days at a time and it’s constant. I drive by every day after work trying to deposit funds and sometimes it takes me a week to get them in the bank. Its easily forgivable sometimes but this is far too much

  Response from the owner

  Hello. Thank you for bringing this to our attention and we certainly appreciate your feedback. We apologize the ATM has given you issues. We will make sure to forward this to the appropriate group. If you have further inquiries, please email us at [email protected]. – Hector

• J

  Joshua Evans
  5

  I have never left a review anywhere but, I feel compelled to. The associate that helped me Kara, was extremely polite and accommodating of my children and myself even with my kiddos being very rambunctious. She was very knowledgeable and helped me start a new account and be on my way in 15 minutes. Her customer service skills are second to none and that is coming from a Service Advisor that talks to 50+ people a day. Thank you Kara and the entire team at this Regions for providing me an exceptional experience. I'll never bank anywhere else.

• D

  Darrell Shepard
  1

  Our Bank going on 28 years. Friendly employees who treat you as family and not as a inconvenience. The complementary coffee is the best! Updated 2/2020 Too restrictive in gaining lobby access at the local branch. Closed all accounts.