Regions Bank E Hawkins Pkwy, Longview

Regions Bank Reviews

• J

  Jaclyn Lastname
  1

  June 2022 Still worst drive-thru service at any bank ever! Even when it's not busy. It's time to move my account! Dec 2021 ABSOLUTELY SLOWEST SERVICE EVER for a simple cash deposit. Good grief!! Aug 2021 Still SLOW AS CHRISTMAS! I'll keep going across town to branch at Hwy 80 & McCann (across from Krogers). They're amazing - fast, friendly, professional. May 2021 Worst service ever!! Only 1 car in front of me at drive-thru & only 1 lane open. I waited for 25 minutes & NEVER even got to window. I called the lobby 3 times but no answer!!! After 25 min, there were 5 more cars behind me& we were still waiting! I left. That's ridiculous!

  Response from the owner

  Our apologies for your extended wait time, Jaclyn. We've made sure to have this documented with our Complaints team. If we can help with anything else, please send us an email to [email protected].

• J

  J Smith
  1

  They are inconsistent, was doing ok and now horrible. Wait times are ridiculous, employees don’t want to help. Nobody ever availble..

  Response from the owner

  We're sorry to hear of this situation! If you send us your phone number to [email protected], we'll reach out to learn more. -Tyler

• E

  Eddie S
  1

  They answer locally but can’t do anything. You have to go to a branch or wait for over 30 min for anyone to answer the phone from corp. They frequently lockout your online bank account and the Zelle always seems to not work. Not dependable.

  Response from the owner

  Hello, Eddie. Thank you for sharing your review and feedback, it is very important to us! We recognize that your time is valuable and receiving the right assistance when you require it is crucial. If our team can be of assistance, please connect with us via email at [email protected] to share more. We’ll be glad to respond and see how we can better assist you. - Hector

• B

  Brody Nicholson
  1

  Absolutely slowed bank ever making a simple deposit I’m in the line for 40+ minutes making me late to work with literally only 3 cars in the drive thru??????

  Response from the owner

  Hello, Brody. Your review is very important to us! We are so sorry for the extended wait time you had to experience while completing your request. Our team will make sure to document this properly and forward it to the right channels in efforts to improve our service for you and our community. Feel free to email us at [email protected] if additional incidents arise, we’ll make sure to engage and respond as soon as we can. - Hector

• A

  A Shopaholic
  1

  Customer service and policy changes off the cuff could use some improvement. Will never bank here.

  Response from the owner

  We're sorry to hear that you feel this way. If we can further discuss your visit, please send over an email to [email protected]. -Ana

• H

  Holly Thompson
  1

  Hawkins in longview in tx has poor customer service. Would not break a dollar for quarter without having an account Do not bank here!!!!!!! No southern hospitality!!! Its a bank! And you don't have quarters to exchange! Terrible!!!!!!! This is a zero star

• R

  Robyn Redding
  1

  4-16-16 i took a visually impared man to make a withdrawal from drive thru we had to walk cuz the trk was 2 big 4 drive thru and the lobby was closed. They knew we were coming cuz we called night b4 as the withdrawal amt was a little large. When we get there Lindsey the teller refused to help the legally blind guy fill out his paperwork. I ask her Y she just had this im holier than u attitude and refused . This man has had an accound since he was 16 hes now 32. I think Lindsey should be fired. I also think the man should leave regions bank . We moved down 2 lane 6 like she demanded she then still refused to help him again. I had to help him myself. Shes very rude and should not represent regions bank. #HelpTheDisabled

• N

  Nicole Wilmot
  1

  The fact that they do not provide direct lines to the branch is a total pain - Especially if you just need to verify if your ID was left and you call the 800 number for a 15 min plus hold time. RIDICULOUS!

• S

  Sam Sutton
  1

  So its impossible to get in touch with a local branch. I will no longer deal with the 800 number people because they are woefully inept and not helpful at all. So Hey Hawkins branch.. I owe you money. Call me.

• m

  manofword allday
  1

  No direct line need to talk to my bank.my account has been frozen because I use my card in CA.I drive a truck for a living.I have used my card in all 48 states.They should have called me before freezing my account.now I can't reach my bank to talk to the people that know me.I have been with this bank for a long time but will not be much longer