Regions Bank Satellite Blvd, Duluth

Regions Bank Reviews

• B

  B Starr
  1

  The worst banking experience (repeatedly) I've ever engaged. I've been a long-time business and personal account holder with Regions...how long...back when they were Union Planter's. I deposit $40k+ monthly (in checks) and every time I'm met with suspicion and holds each time. I would say it's because I'm a minority, but so are the manager and other trolls (i.e., tellers). Maybe it's just their policy you say??? Except I've never had issues at the Suwanee, new Gravel Springs location, or even a Natchez MS location recently. It's something inherently wrong when I must travel, inconveniently, to a different location due to your badly trained staff, who has no concept of customer service. This has been a problem for years, but today resulted in this review after one of the cringe-looking trolls told my wife to "go to another location" after she requested to speak with the manager. Unacceptable!!! I or my family or business should not have to be inconvenienced due to your ignorance and trifling expectations of what my checking acct balances should reflect...all assumptions considered. Do better!!!

  Response from the owner

  Hello. Your review and experience are very important to us! We’re so sorry for the unsatisfactory service you have received during your visit. Please connect with us via email at [email protected] to share more. Our team will make sure to engage and try to assist as best as we can. - Hector

• D

  Domonique Cooper
  1

  This location isn't as professional as others. Cathy needs to either retire or move on. In two recent experiences she provided incorrect information. The location lacks bank product knowledge and policy information. Cathy is rude and obnoxious. She routinely talks abouts clients once they exit the establishment. The drive thru teller seems very timid and lacks knowledge. Chris is very nice and has great people skills. Unfortunately the leadership at this location is less than desirable. I'd suggest training for the branch overall and recommend more effective and efficient staff.

  Response from the owner

  We don't want this to be your impression of us, Domonique. Our team is happy to take a look at these concerns and have them documented. Please send us your phone number in an email to [email protected] and we'll call you. -Ana

• J

  John Rowell
  2

  Arrogance beyond control as I see it this branch. I have only good experience and that was with a lady teller. Makes me glad I’m changing my mortgage. People here are not understanding at all when people have to work and they have to get there spouses to take care of things and they won’t let them. We people are married on same account there should not be a problem. I hope that the manager of this branch runs into a similar situation and gets the same treatment he gave me.

  Response from the owner

  We don't like hearing that you are frustrated after your visit, John. Our team would like to further chat with you and have these details documented. If we can contact you, please send over an email with your phone number to [email protected]. -Ana

• m

  mike jones
  1

  The branch manager have respect,,,he just came from out his office while a teller was helping me open account he comes out and said because I am financing my business he need more documentation for the business I am try to open the account for he stood there and tell me to explain my hole business plan only then tell me I have to set a next appointment and come back I am sorry it was like he on his period or something marquis what ever his name his ,,,

  Response from the owner

  Hello, Mike. Your review and experience are very important to us! We are so sorry for the negative experience and treatment you received during your visit. We’d like to learn more on this incident and document it properly in efforts to improve our service for you and our community. If you wish to share more, connect with us via email at [email protected] to share more. We’ll be glad to respond and reply as soon as we can. - Hector

• M

  Melissa Pare
  1

  I have to come here because the next Regions is in Snellville. The woman at the drive thru, who is there every time I am there, is VERY rude. Always talks down to me and has an attitude. When her manager is around she is very nice, I am a first time manager and she has made the deposit process EXTREMELY stressful for me. If you can go to another Regions, DO IT. This woman is the rudest person I have ever met.

  Response from the owner

  This isn't the type of experience we want for you to have when visiting any of our branches. If you send over your phone number to [email protected], we'll call to learn more about what happened. -Tyler

• D

  Desmond Atkins
  5

  Clarice is always pleasant, helpful and resourceful. Any time I'm in branch or give her a call she provides great customer service. Chris is also great and amazing at communicating while helping or if you're waiting around.

  Response from the owner

  We appriciate you taking the time to share this feedback with us! We hope to keep serving you this great customer service experience! Enjoy your Tuesday! -Ana

• J

  Joanne P Tran
  1

  Banker & customer service rep have poor skill to keep good relationship w/ customers i felt intimidated from this branch i never want to visit them again. First they don’t get to know what type of business use customer has.. they are rude to ask what i need the cash for, why withdraw all out at one time.. but after all they don’t have enough money for you to withdraw your money, have to wait for few more days or a week.. this is so pathetic & annoying!

• B

  BENDREA Washington
  1

  I went here to close my accounts because this bank is horrible and the guy don’t know his name said he did that today I received an email saying regions alert for online banking and my account wasn’t closed I call customer service to find out a request to close my account was never done so the guy lied and didn’t do what I said. This bank and branch sucks don’t use them or go here!

  Response from the owner

  Hi, Bendrea. We're sorry to hear that the request was not completed. While we'd hate to see you go, we can help if you're still in need of assistance. If you send over an email with your phone number to [email protected], we'll call you! -Tyler

• R

  Randy Huffman
  1

  Very poor customer service. I will drive 8 miles further to go to Snellville branch before I ever go back to this branch. I work outside and that day it was 102 degrees...went in during lunch to make an house payment. The money was alittle wet from being hot. The teller told me she would not take my payment because the money was alittle wet. I was furious!!!

• J

  JC JC
  1

  Bad customer service. Double hold of my deposit and treated me as some type of criminal when depositing money order. Worst bank I have ever dealt with. Did not even honor the checking bonus offering.