Redwood Credit Union N Dutton Ave, Santa Rosa

Redwood Credit Union Reviews

• D

  Dan TheMan
  5

  Great bank since.... I've been banking there (2001). Busy branches.... Walked out (Dutton) because I could not afford to waste my time in a long line, it would make me late for other business. Fortunately my banking that day could wait. (5/25/22 1:30).

• K

  Kelso W
  4

  Nice people but slow. Took 1.5 hours to open a savings account even though I was first in line for a banker 1 on 1. They show up 930ish not 9a. My new job only uses them for a health savings account.

• R

  Roger Carrillo
  4

  I like that they have 3 outside ATMs

• D

  Denise Kent
  5

  Great local credit union. I love banking with this institution. They treat you so much better than big banks do. Offer something for everyone. From checking and savings to investment advise to insurance for your home and car to low cost loans. And you get rewarded points when you use your credit card from then. I would not bank anywhere else.

  Response from the owner

  We are thrilled to hear we have exceeded your expectations. I will share your comments with our entire team. Thank you for taking the time to review Redwood Credit Union.

• J

  Jennifer LaRue
  1

  Worst location in town. Expect to wait no less than 20 minutes. I tried to put money onto the ATM yesterday (it was a Sunday) and it would not accept my cash. Came back to this branch this morning (monday) and at 9:15, the line was to the door and not moving. Since I had to be at work, I had no choice but to leave. Came back after work at 3:30 and now standing in line for 20 minutes. I'm happy that this bank has such a great reputation but PLEASE open another location in the Roseland area. We need it!!

  Response from the owner

  Thank you for taking the time to submit a review. I apologize for your experience. I would like the opportunity to discuss your personal situation more in detail so that I can better assist you and provide solutions. Please feel free to contact me directly at 800-479-7928 ext. 81801. Best Regards, Rene Meza Branch Manager

• I

  Ida Wolk
  5

  My 1st visit at this branch. I'm disabled and have had great difficulty even getting out of the house for any reason due to severe Chronic pain and related med changes these last 3 months and was pleasantly greeted at a check--in counter just inside door. I can't sit or stand for more than a few minutes so this was great. They direct you to the counter that would best suit your needs. Unlike some banks, they actually had a chair at the disabled counter. I was able to sit til it was my turn. (Thank you for that.) They pointed out a person In line and let me know I would be after that person. (Good communication!) There was also a sitting area with sofa...and self serve coffee while you wait-very nice and hospitable. Everyone seemed happy while waiting ( even though a Friday at lunch time), I only waited a few minutes. The service at the counter was outstanding in every way! Got all my banking needs met quickly and professionally. They even checked on me while waiting to make sure I was being taken care of and comfortable. This, in my book, comes under "Services above and beyond the call of duty!" 5 STARS RCU!! U R my new branch. 🎉🎈👑🙆😇😁👍Thank You. ... PS, The automatic door opener works-so no pushing or pulling a backbreakingly heavy door, Yay! "I'll be back!"

  Response from the owner

  We are happy to hear we have exceeded your expectations. I will share your comments with our entire team. Please feel free to contact us directly anytime you have questions or concerns. Thank you for taking the time to review Redwood Credit Union.

• D

  Darius Brown
  1

  ATM not accepting deposits, like how is that even a thing at a bank. Line of 20 people on a Saturday out the door, so ridiculous

  Response from the owner

  Dear Darius, I’m so sorry to hear that your ATM experience was less than exceptional. Redwood Credit Union always strives to provide excellent service to Members. Please feel free to contact me directly at (707) 545-4000 ext. 81801, I would like the opportunity to discuss your personal situation more in detail so that I can better assist you and provide solutions. Best Regards, Rene Meza, Branch Experience Manager

• C

  Comfort Wine Tours Bus Car Service
  5

  This bank is awesome they have helped me and my family have a better life. The best mortgage department no phony promisses they look at your information and give you a clear yes or no.

• j

  john doe
  2

  we closed our account on the fact that redwood credit union change our pin number without any notification whatsoever no mail no email notification nothing? they simply change our PIN number causing great distress embarrassment at time of purchaseing Christmas gifts for the family I could not purchases items at this time because I had no access to my money therefore I had to leave all the Christmas gifts I want to purchase behind. before I can retrieve them they were purchased by someone else Christmas was totally destroyed by redwood credit union, when confronted about this problem situation the rude woman at the main office in the cubicle in the main hallway she demanded that I change my pin number and change it for me using the numbers she shoved in my face then repeating the numbers out loud letting everyone in line to hear my new PIN number after being a member of this credit union for 12 years I closed my account immediately.. not one bank official employee or spokesperson could give me a reason why redwood would not allow my pin numbers and change them for me without any notification.... since this has happened to us I have recently found out that we are not the only victims of this insecure banking system, there are over 1000 other victims who have fallen to redwood banking problems#

  Response from the owner

  We are sorry for your experience. Please be assured we take our Members' privacy and security very seriously, and do not share Member information with outside research agencies. We would like to speak with you to better understand what happened with your PIN; we need additional details to learn how we can help. Please contact us directly at (800) 479-7928 so we can help resolve this issue. Thank you.

• J

  Jack Silver
  5

  Very service oriented and friendly at the Sebastopol branch.