Redstone Federal Credit Union S Memorial Pkwy, Huntsville

Redstone Federal Credit Union Reviews

• D

  Dennis Jordan
  5

  Really great credit union for all our banking needs. They paid a credit card debt I had with another company. I was amazed and thankful. That gave me lower interest and in time I paid it off. Also, their printed statement is easy to follow; I can balance my check book with ease. Customer service department is gr8!

  Response from the owner

  Hi, Dennis. Thank you for your rating! We're happy to hear that your experience with us has been good. Thanks, Redstone

• E

  Emil Cucksee
  5

  I came in to get a form notarized, and an employee named Brian who helped me was one of the friendliest people who has ever assisted me. He was an enormous help, and the people who greeted me coming in were also very friendly and helpful. I have always had great experiences with this credit union, more than any other bank I have been to before.

  Response from the owner

  Thank you for taking the time to review us, Emil! We're happy to hear that you had a good experience, and we're looking forward to serving you again! Thanks, Redstone

• P

  Peggy Jackson
  5

  I love going to Redstone Federal Credit Union. The people who work there are always friendly, knowledgeable, professional, and always seem to be happy to help me. Customer Service is outstanding!!

  Response from the owner

  Hi, Peggy. Thank you for your rating! We're happy to hear that your experience with us has been good. Thanks, Redstone

• L

  L. Frederick
  5

  We had an awesome experience at this bank last week. We went in to obtain and auto loan for a new vehicle we were driving down to Birmingham the next to purchase. Jessica Payton, the Bank Manager, was very easy to work with and made herself available to us when we needed her on the day of purchase. Everything went very quickly and smoothly! Highly recommend!

  Response from the owner

  Thank you for taking the time to review us, L.! We're happy to hear that you had a good experience, and we're looking forward to serving you again! Thanks, Redstone

• D

  Danny Franklin
  5

  RFCU is the only financial institution to go to with your banking and loan needs. Been with them since I was 18 and now 60. They have never failed to be helpful and have many professionals for all your needs.

  Response from the owner

  Thank you, Danny, for your positive review! We appreciate you taking the time to share your experience. Thanks, Redstone

• J

  Joseph Harris
  1

  I'm not sure if the underwriter that just called me is extremely racist or just don't know what's she's doing. I went to the rural king in Chester Pa and saw an equipment that i wanted to purchase for my business. Spoke to a rep there and he told me that I can apply for their business credit card though redstone federal credit union. So i applied on Sunday 05/18/20. On Monday a Melissa Wilson called me back and said the credit card was approved but she need to open a membership for me first to finalize everything. She took my basic information and said I'll received a docu sign by the end of the day. I got an email from Melissa on Tuesday night saying that the underwriter needed 2 year of business tax returns, a utility bill, a mortgage statement and a selfie of myself with me holding my ID. I thought the last request was a little strange but I submitted everything anyway. Got a call from an underwriter on Wednesday and this is where I think she just dont have a clue about what she's doing or is extremely racist. She asked me how far was rural king store was from me? I told her about an hour plus. She then ask why I close two credit cards in 2019. Told her I had two credit cards from the same company so I requested that they combine the credits from both cards on to one and close one, which they did. And that i didn't close the barclay card. I was an authorized user on the barclay card and the primary user close the card that's why why it appear on my credit as close. But I went ahead and open up my personal barclay card in December of 2019. She then ended by saying well I'm not satisfied with the two cards that were closed, and there's a fraud alert on your credit and this seems like fraud. I told her yes I place a fraud alert on my credit so that no one can open up fraudulent account in my name. A fraud alert will tell a company to give me a call and verify its me before opening up a new account. People do that all the time. She said well this seems like fraud. I told her you have my ID, Mortgage statement, utility bill, my social security number, phone number that you're talking to me on matches the phone number with the credit bureau that's on my fraud alert, my 2 years of business tax return with my business name and my home address. I have a 732 fico score and a 80/100 dunn and Bradstreet score. I have all the credentials needed for approval. Credit, income, etc. But all they saw was a driver's license of a beard black guy, that have a fraud alert place on his credit and two close credit cards that one of them he requested to be closed and the other was close by the primary card holder. And the scary part about this entire situation is the young lady that told me all this is an "underwriter". An underwriter who's racist or an underwriter that don't know that it's legal to call the credit bureau and request that they place a fraud alert on your credit and give them a number to place on your credit to have potential creditors call you and verify its you before opening an account. Also an underwriter that don't know that if you become an authorized user on one of your family members card that entire card history gets transferred to your credit history. And if the person closes that card it will also close on you credit profile. So much for " Equal Opportunity Lender"

  Response from the owner

  Let me assure you that RFCU has a strict policy of non-discrimination not only in the credit union’s lending practices, but in all aspects of conduct throughout RFCU. When opening accounts and taking applications for credit, RFCU must complete certain due diligence requirements in order to validate the identity of the applicant, as required by federal law. Due diligence is completed for every applicant in order to both comply with federal law and safeguard our members from potential fraud.

• S

  Scott Simmons
  5

  Like all members, I get treated as if I maintained a seven-figure account balance here, while the truth is I don't have a large account.These folks know service.

• T

  Throttlebuff
  5

  Never a long wait and lots of teller machines makes for easy banking.

  Response from the owner

  Hi, James. Thank you for your rating! We're happy to hear that your experience with us has been good. Thanks, Redstone.

• C

  Chris Pedersen
  5

  Very nice place, welcoming helpful employees. Love the bank and the options you have to build credit, save money etc. Would recommend to anyone.

  Response from the owner

  Hi, Chris. Thank you for your rating! We're happy to hear that your experience with us has been good. Thanks, Redstone

• C

  Coy Bailey
  4

  Redstone is a great home town Credit Union. They are a conservative lender. Responsible and reliable. A great variety of financial products are available.