Red River Credit Union West Bishop St, Nashville

Red River Credit Union Reviews

• C

  Crystal Leyva
  2

  After 12 years with Red River I closed my account with them. Their customer service has really went down hill the past 2 years at ALL locations. They seem to be able to find qualified employees that can do simple math. I have had to go in or call about mistakes they make with our account. It's not hard to do. Their employee roll over rate has to be high. Every few weeks it's new people. I like to know who is handling my money and get to know a familiar face. My debit card information has been compromised twice in the last 3 years. Their fraud department didn't even catch one of them and was for a very large amount. The only good thing I can say about them is the loan department which with our last vehicle purchase my interest rate was cheaper though the dealership. I say stick to a bank that knows you.

  Response from the owner

  Thank you for your review Crystal. Again, we are grateful for your feedback. So that we are able to better resolve the issue please message us privately or contact us in some way so that we can gather details about your situation. We apologize for the inconvenience and frustration we have caused.

• B

  BlaQue SmuRf
  1

  I normally go to Ashdown Red River, but yesterday I went to Nashville. I will Not make that same mistake again. When I first entered the lobby we were greeted. As I approached the teller, the Sista with Locs Loudly and Rudely said "All Red River customers have to pull their mask up and cover their faces!" Although she was rude , we complied. HOWEVER once I was less than 6 feet from her, she proceeded to Pull Down Her Mask and then said " Do you remember me from school?" Smh. Wow. No, I remember you were just Rude less than 5 minutes ago. Lesson learned: stay away from Nashville Red River. 2 thumbs down. -tacky, tacky tacky-

  Response from the owner

  We are very sorry that you had this experience. At Red River we believe that members definitely come first and will be reaching out to the Nashville location to make sure we are all cautious of the way we speak to our members. Thank you!

• S

  Sarah W.
  5

  Great Customer Service! There is a nice, hometown feel to this bank. My parents used RR ever since moving to Texarkana in the 70's. Thank you RRFCU for a reliable, reputable bank!

  Response from the owner

  Thank you for the 5 star rating! We greatly appreciate it!

• D

  Dan Mills
  4

  Had been giving the big green bank our money for over 15 years, couldnt get any type of a loan out of them when we needed it. Red River gave us a credit starter loan from day 1. Never any trouble with the account. I will admit the turnover of tellers is bothersome, it prevents you from getting a good relationship going. Other then that, I am satisfied.

• K

  Kyara Pettit
  5

  Great Bank. Very helpful via phone, online and in person. Friendly tellers and wonderful loan officers. Very easy and painless loan process

  Response from the owner

  Our members always come first! Thank you for this 5 star review! We look forward to serving you for many more years!

• R

  Red Lick Education Foundation
  5

  As we frequently have presentations in Nashville, we are so grateful that RRCU has a branch there! The employees at this branch are superb!

  Response from the owner

  Thank you for the 5 star review! We greatly appreciate it!

• W

  Wesley Terwilliger
  1

  Nashville, Arkansas people are saying RRCU is stealing money from the accounts. Just so happens I have hundreds of dollars missing from my account and it's Sunday Nov. 3rd

  Response from the owner

  Hi Wesley, did you go into the branch to speak to anyone about this issue? We are always here to serve our members and we definitely do not approve of theft of any kind. If you know who you spoke with, please let us know more details so we are able to resolve this issue quickly. Thank you for your review and your time to let us know.

• G

  Gloria Dowdy
  5

  Great service at the bank and the operator who help me set up my account on line thank you very much .

  Response from the owner

  Thank you for the 5 star review! We greatly appreciate it!

• M

  Melissa Pumilia
  1

  If there were a way to leave zero stars I would...no service- poor teller service and knowledge of basic banking. Closed a 25 year account with them today.

• D

  Deidra M
  5

  Customer service is always friendly and efficient. As a member for several years, I appreciate the user friendly online services.

  Response from the owner

  Thank you for the 5 star review! We very much appreciate the kind comments and hope that we can continue to serve you for many more years!