Red River Credit Union Webster Dr, Ashdown

Red River Credit Union Reviews

• K

  KenpachiX420
  2

  I've been with RR for several months now, and rarely have any issues, other than accessing my balance by phone. However, now I have late utility fees, because my direct deposit from work still hadn't appeared by 7am this morn. I couldn't access it by phone, so I went to an atm every hour or so to check. That's left me feeling sour, and with a bit less $ than I would've had. Assuming it does deposit.

• R

  Rick Massey
  1

  When I inventory the amount of excessively annoying telemarketing calls received, at all hours of the day and night, to my family's landline telephone; calls from this company have piled-up so bad, ... I called them! A most pleasant lady took my complaint. She told me: " 'Cuz we were hacked. We're sorry. Yes, we understand it makes like miserable for you. That's life, now. We can't stop it. Won't tell you why your number's in the wind. It's on you, now! You're just going to have to register a formal complaint to the Federal Communication Commission's go-to person in charge of doing nothing about this what-so-ever: The ever popular complaint manager, ... Helen Waite. Go ... to ... Helen Waite!!!

  Response from the owner

  Hi Mr. Massey, We do apologize that you are receiving frequent telephone calls, however, want to ensure you that we do not do any sort of telemarketing. RRCU has not been hacked, therefore, your phone number is not at there due to that either. Could it be possible you were needing to leave a review for a different company? Please contact us at 903-735-3000 and visit with one of our member service representatives that may be able to sort this out for you. We would never want anyone to go to Helen Waite.

• T

  Tomi Bobo
  5

  My husband and I have had an account at RRFCU for several years now, we were recently hacked. Someone accessed our account and took everything we had causing several transaction overdraft fees etc..... we went and filled out the required paperwork and was told we’d hear back in 7 to 10 business days. Within 3 business days we were reimbursed everything. Thank You ! Happy and thankful customers. We use the Hope Ar branch.

• k

  kaedie thayer
  5

  Been with Red River for probably a month now, they are all friendly. Never had A problem with them.

• L

  LaVona McKendree
  1

  I felt that since I have been a member for so long and paid off my Christmas loan on time and schedule that I should have qualified for a larger amount.

  Response from the owner

  The Holiday Loans are based off of several different aspects. There is more looked at than if you have paid off a loan. We also must still look at income, credit score and several other things.

• L

  Lanita Northcross
  2

  I went in today to start a checking account at 12:00 i was told to come back at 2:30 I was so disappointed there was 2 people in the office working I was the only person in the bank for service then I called the call center I talk to a operater she laughed in she thought it was funny so when I ask her what was her name she hung up the phone now I am feeling disrespected so I have been banking with this bank for 20 years are better this bank has gotten so unperfetinal

  Response from the owner

  Hi Lanita, We apologize for the inconvenience. We certainly do not agree with the type of member service you were given. For security purposes, our tellers are not able to open accounts, they must be a member service representative to be able to open an account. However, the tellers should have been kind enough to let you know that we open accounts online through our website at rrfcu.com. Instead of expecting you to take more time out of your day to come back to the branch. We will definitely approach the issue at the call center to the call center as a whole, as you are correct, their actions were unprofessional. Again, we apologize that this is the way you were treated, and please let us know if you need any other information.

• R

  Robbie Markle
  5

  Everyone is very friendly and helpful. Easiest loan I have ever been able to get. Thanks so much!!

  Response from the owner

  Thank you for the 5 star review! We greatly appreciate it!

• M

  Michael C.
  5

  Nice place. Freindly expierenced personell.Do not have a cash box so you cant cash checks here. Always clean and smells fresh.

• R

  Robert Cox
  5

  We have financed a couple of vehicles here. Love their service and their attitude.