Guardian Credit Union E Sunset Dr, Waukesha

Guardian Credit Union Reviews

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  roberta gray
  5

  I was having difficulties with the Guardian app for several days. I was on the phone with several representatives from Guardian and At&t thinking something was wrong with my service. My frustration was at an all time high ! So I decided to drive over to the Waukesha location and try to get some answers. I was greeted and the woman behind the counter said "I can help you". I started telling her my dilemma and she was quick to respond and very knowledgeable on what she was doing. Her name was Jessica and I felt like she had really taken care of my situation. I appreciated the time she gave me and felt like she went above and beyond. So thank you Jessica

  Response from the owner

  Thanks for sharing, Roberta! We're so so glad that Jessica was able to help you.

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  Kevin James
  1

  I will be banking with someone else from now on. I’ve been a member for over 12 + years and have had it with the overdraft fees. They have the highest overdraft fees out of any credit union. And good luck getting at least one waived. You know the reason that overdraft fees happen right? And the smartest solution is to bury the member with more fees so you can’t crawl out of the negative hole. Stay far away!!!

  Response from the owner

  While we cannot discuss account specifics publicly, we would be happy to speak with you regarding these overdraft fees and how they can be handled. Please call us at (414) 546-7450 and request to speak with our branch operations manager or VP of member services.

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  Stephen Sinclair
  1

  As a loyal customer of Guardian I’m dissatisfied with the customer service as of late. The mobile check deposit doesn’t work and they give no explanation. They canceled my debit card and can’t tell me why. They also don’t bother to open the Waukesha office until one in the afternoon. It’s very unfortunate they were once excellent in service

  Response from the owner

  Although we are unable to publicly comment on the specifics of your accounts, we are happy to address the issues related to your mobile deposits and your debit card. Please call (414) 546-7450 and request to speak with our assistant vice president of member contact center. Our Waukesha branch continues to operate with limited lobby hours due to staffing, but our drive-thru is operating with regular hours. We look forward to increasing the lobby hours at our Waukesha branch as staffing permits.

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  Robert Carver
  5

  Had an absolutely pleasant experience opening up a trust account with Toya in Waukesha today. As a 36 year member of GCU, I can’t recall a more efficient use of my time, all the while making it an enjoyable effort. Thanks Toya!

  Response from the owner

  That's great to hear! Thanks for sharing, Robert.

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  Dustin Clancy
  3

  Why is there lobby closed till 1pm! It should be open @8am or not be open at all. Who picked this time frame to have the lobby open.

  Response from the owner

  Due to staffing shortages, we have had to make adjustments to our lobby hours. These adjustments were made based on a variety of factors, including lobby traffic patterns. We apologize for the inconvenience. While our lobby currently does not open until 1:00 p.m., our drive-thru is open beginning at 9:00 a.m. Should you need additional services during drive-thru only hours, please contact us about whether we can accommodate the request for service. You can reach us at (414) 546-7450.

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  Carinna Mariani
  5

  Every single time I come to this bank I have the BEST experience you could ask for! The customer service at this location is out of this world better than every other location I have been to! Toya and Olivia are absolutely incredible, their team work is impeccable and the smiles and laughs they send out are contagious! These girls rock beyond words!! I will always come to this branch just to visit these amazing ladies! Thank you for everything always!!!💞🙌

  Response from the owner

  Thank you for sharing, Carinna! We're glad you've had such wonderful experiences.

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  Michael Lenz
  5

  I went through the drive-thru today and was greeted by Toya with a warm smile and engaging conversation. She was extremely helpful and was able to facilitate my transaction to accommodate my situation. I must also give Olivia recognition as who also greets with a warm smile and was the one who helped me understand the policies of Guardian. Both ladies used my name in the transactions...always a sign of interest and well received. There are many service providers out there. Those providers who employ people with an aptitude of customer service will gain and keep customers. Great job today ladies!

  Response from the owner

  Thanks for sharing, Michael! We're happy to hear you've had such great experiences with Toya and Olivia.

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  Doug McMahon
  5

  It is obvious to me that Waukesha Branch Manager Toya Massa understands not only how to deliver great customer service, but how to ensure her team does the same. I've had two recent business account transactions that that required a little more paperwork and time on her part than the average visit. Each time Toya made sure she/we had as much done ahead of time so that the actual visit to the branch was quick and efficient. She asked questions to make sure the details were correct in advance so there were no delays in processing our requests. Her demeanour is always upbeat, positive and happy. If Guardian CU is training new staff or Managers, they should learn under Toya's guidance for a little while!

  Response from the owner

  Thanks for sharing, Doug! We're glad you've had such great experiences with Toya.

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  R Garcia
  5

  Opened a new account with help from Toya. She made the process very easy and me comfortable. She was very helpful, professional, knowledgeable and pleasant. I'm sure I'll be happy with this credit union in the future.

  Response from the owner

  Thanks for sharing. We're glad Toya was so helpful!

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  Cathy Razner
  5

  Toya and Olivia did a great job on my most recent trip to Guardian Credit Union in Waukesha. My dog Jack even got a treat!!! He was very excited. Thank you.

  Response from the owner

  Thanks for sharing, Cathy! We're glad you had a great experience with Toya and Olivia and that Jack was happy!