RC Hill Mitsubishi - DeLand Mitsubishi Dealership S Woodland Blvd, Deland

RC Hill Mitsubishi - DeLand Mitsubishi Dealership Reviews

• H

  Heather Acevedo
  5

  My car purchasing experience was awesome. This was the fastest, no haggling, honest car buying experience I have ever had. Good customer service. 👍 Highly Recommend.

  Response from the owner

  We are glad you felt well taken care of at our dealership and that we could meet your expectations. It is great to hear you enjoyed your experience and we appreciate your feedback.

• C

  Christine King
  5

  Service department went above and beyond Great customer service Had the car in again and needed to return because a warning light went on and the Manager was amazing getting us in and out before my daughter needed to go to work !!! Service department does not oversell even when they could have Definitely worth checking them out if your in need of service or a new /used car

  Response from the owner

  Thank you so much, Christine. We are so thankful for your business and kind words.

• M

  Michelle Cooke
  5

  My salesman Anthony was wonderful. He was very knowledgeable and was a dream to work with.

  Response from the owner

  Michelle Cooke, we're happy you found our staff to be so supportive during your experience here at RC Hill Mitsubishi-DeLand.

• J

  JOSEPH
  5

  Excellent Dealer with Outstanding Customer care. KEVEN AND EDDIE are excellent in their job.

  Response from the owner

  Thank you again for taking the time to let us know how we did. We hope you have a great day!

• J

  Jessica Mullins
  5

  The staff here is absolutely AMAZING! First time visiting this dealership and was absolutely blown away by the customer service! The process was fairly quick as well! I will be visiting this dealership for all my vehicle needs in the future. They have earned a customer for life!

  Response from the owner

  Thank you so much, Jessica! This is the best news. We are so thrilled you had a great experience with us! Hope to see you again soon!

• J

  Jeffrey Patty
  5

  Service department is great! They will tell you exactly what they're recommending and how much it will be, so no surprises. They also get you in and out in a timely fashion, and their VIP program is awesome! Sales department is the best! We've now bought 3 vehicles from RC Hill and we love them all, and each buying experience has been wonderful. We've always been nervous buying a car, but the RC Hill staff has always been great in alleviating fears and making the process as smooth as possible. 10/10 would recommend.

• T

  Ten50boy
  3

  When we bought our 2018 Outlander (new), we couldn’t be more thrilled. We paid extra for a package that included our tire rotations and oil changes, paid for a few extra bells and whistle’s and couldn’t be happier. Yet, a few short months later, I realized that they were not rotating my tires. I mentioned it when scheduling appointments, as my wife would bring the car in for service due to my crazy work schedule. I later realized that it still wasn’t being done. I chalked the front tires in an inconspicuous manner and again brought it up. Still, no tire rotation. Within approximately 40,000 miles I realized that the front tires were literally bald. The dealer advises me I need to buy tires and quotes me a price that was nearly $200.00 more than any other major chain around. I complained and was offered essentially an $15.00 discount per wheel on the “installation” of each. Needless to say, I went with a National chain. I wanted the rear brakes checked, which they did. For laughs I checked the price of pads.... about $35.00 at all parts stores. They quoted me $169.00 and advised that it only needed pads and that they wouldn’t touch the rotors. They also advised that I should buy a new air filter and cabin filter. Well....I had just installed a new cabin filter (Beck Arnley) and ordered a K&N, so I declined. Obviously, they hadn’t even checked the cabin filter and just went by recommendations. By the way, the K&N was about $40 through a national chain and its a reusable filter. The dealer had quoted me a “discount” of $49.99 for the cheap paper replacement. In any event, the sales team was wonderful when I bought. Maintenance is sketchy at best. I have to say, I was looking to buy another Outlander when the 2022 arrives. Now, I’m considering going back to my old loyalty and buying a Sorento or Santa Fe. I could never complain about the level of service I received from either Kia or Hyundai. They always offered great prices and took care of their customers. If you buy an Outlander, beware..... don’t buy any packages.... they won’t honor them and will not offer you any real compensation when they fail to meet standards. Too bad.....we liked our Mitsubishi, but they most likely are losing good customers due to stupid issues that they could’ve remedied. And….as you all can see, even the snarky response to my original review advised that there was no reason they didn’t rotate the tires. I never said it was malicious or intentional, it was just shear neglect to follow through with service. Again, loved the SUV and had a great sales experience in the beginning. I wasn’t shaming or trying to insult, just point out that the service was lacking….. even when extra money was paid. As for aftermarket vs factory parts…. Well, we all know why certain aftermarket parts from reputable companies like K&N exist. It definitely isn’t because factory parts are always better. The review shouldn’t be looked at as negative, it was three stars…it should be looked at as more of an incentive to improve on shortcomings. Remember the old standard, the customer is always right. A great service team only compliments the great sales team and acts as an incentive to keep/win back that customer. Anyhow, I understand your frustration. I too have been responsible for a large business, it’s always frustrating to hear of failings or short comings. Again, there’s always ways to improve….. not acknowledging a customers frustrations and minimizing is not one of them. We could do this all day long, but I’m over it already. Thank God my other vehicle has been nothing but a pleasure in regards to sales and service. Looking forward to buying my next one there in a couple months.

  Response from the owner

  Thank you for the review. As I read it, its really about customer expectations. Customers that want to save money and elect to install aftermarket parts can save money. And of course, OEM parts are designed for Mitsubishis with proper fit and function. But some people do not see the value or budget for that option. Obviously that is debatable, right? However we offer, GOOD, BETTER, and BEST options, if these budget concerns come up. But, most of the time customers do not tell us upfront there is a value or budget concern, they just say, let me think about it or let me talk to my spouse. And then they call aftermarket parts stores. Actually, 90% of the time our customers prefer OEM replacement tires and brake pads, and filter items because it delivers the best drivability and experience. Plus, OEM parts are warrantied by the manufacture and dealer. As far as the VIP package. We rotate tires every other visit or 10,000 miles. This maximizes the life of the tires. There is absolutely no reason why we would not rotate tires on purpose. this accusation is ridiculous. Maybe bad communication internally on our part lead to a missed rotation. But if brought to our attention we would drop everything and get that done for you. We value your business at any level you wish. Ultimately, we have to understand what you feel you want to install and we can beat any pricing you find. Finally, the 2022 outlander is is phenomenal. Do yourself a favor and drive one. And, you will get loyalty incentive to buy one!! If you wish to discuss further or if i missed anything please reach out to me. Thank you and for the input.

• A

  A K
  5

  Matthew Yeisley, from RC Hill Mitsubishi is a great guy. He was very professional and went the extra mile to get me a decent deal. I am very happy with my new car! This dealership definitely deserves their awards, they don’t try to sell you on Unnecessary service, only if you want it. I would recommend everyone to give them a chance on your next car.

• M

  Maddalena Bohan
  5

  Super friendly and super helpful, speedy service

  Response from the owner

  Thank you so much, Maddalena!

• J

  Jesus Machado Manzano
  5

  As always... excellent service and fair prices

  Response from the owner

  Hi Jesus, we are very happy to have provided you with such a great experience! We look forward to seeing you on your next your next visit! Take care!