Randy Wise Ford Service S Ortonville Rd, Ortonville

Randy Wise Ford Service Reviews

• E

  Eric Landosky
  5

  The entire service process was outstanding. I would say that is was the most enjoyable way to service my vehicle.

  Response from the owner

  Thank you Eric, for your 5 star review and for making the WISE choice! We are so glad to hear you enjoyed your experience here with our Service Department.

• M

  Mary Mowbray
  5

  We are very pleased with the service we received with the purchase of our F350 from Randy Wise! They were very courteous and professional - from helping us process our loan, giving us a fair trade for our turn in, and giving us a 90 day warranty on our new vehicle. We wish they were closer to us in the Northland ♥️

• A

  Allen Nesbitt
  2

  was very satisfied with their service dept. for years. unfortunately after a number of disappointing visits we no longer use them. I have to drive about 20 miles to get to another dealer. but trust is important.

• J

  JoAnn Grover
  5

  My husband and I both bought used vehicles. Awesome people and happy with deals they gave us.

  Response from the owner

  Thank you JoAnn, for your 5 star review and for making the WISE choice!

• m

  mitchgilkerson
  1

  My wife and I bought a 2014 ford explore with about 110,000 miles on it from the Ortonville location. less than 24 hrs later (when we were on our way up north) the serpentine belt broke and sliced the a.c. line. We contacted the sales man and they fixed it for us at no charge. Then about 5 months later both turbos went out and the engine started to run very rough so we took it to the closest dealership ( LaFontaine in Birch Run) and found out the engine would need replaced as well as both turbos, a catalytic converter, both front control arms, and both front tires ($13,000 the quote LaFontaine gave me at the time). So if randy wise does such a great inspection on all of their used vehicles how did they miss all the things wrong with our explore? We didnt even get 6 months out of it before the engine went bad. How can you charge someone $16,000 for a vehicle that doesn't last 6 months? I will never be back to any randy wise dealership as long as I live. I'm also going be sharing my experience with everyone I know. I'm so disappointed I could have bought a much better vehicle off the side of the road for cheaper.

• C

  C Dog
  3

  Nice people, made service appointment, they finally looked at my car over 48 hours later, repair done 2 hours later. No calls from service advisors, I had to call them to get any updates.

• C

  Chandler Fruehan
  5

  What can I say? This is probably the best dealership in Michigan! Excellent service department, great salespeople. They're honest and efficient.

• K

  Kenneth Haist
  5

  Once again they got me in and out great job

  Response from the owner

  Thank you Kenneth, for your 5 star review! We appreciate you taking the time to let us know how your experience here went with our Service Department.

• D

  Doug Mason
  5

  What an awesome team in service. Prompt and know what needs to be done. Great people and always willing to help. I'll bring all my ford vehicles here for the future.