Radiant Credit Union Sw Archer Rd, Gainesville

Radiant Credit Union Reviews

• C

  Chris Hollinshead
  5

  The customer service I received in this loan process, and the two before it, have cemented my loyalty to this credit union. I cannot imagine banking anywhere else. The first loan I took with Radiant showed me that I made a good decision, and it continues to amaze me that every time I call to speak with a representative, it seems like I am talking to a friend. This organization makes you feel like family, not a number. Not to mention their rates… I cannot say enough. I am so impressed, and I rarely give rave reviews. This organization deserves them.

  Response from the owner

  Hi, Chris. We appreciate your feedback. Thank you for the review!

• G

  George Landon Stone
  5

  I have been with Radiant for over 9 years even after changing the name from SunState to Radiant. Very professional service by the tellers and other staff. Management has gone above expectations to see my needs have been met. I recently even opened a Visa card too at 4.9% and was very appreciative. Hats off to a great Bank !!!!

  Response from the owner

  Hi, George. Thanks for taking the time to share your positive experience. We appreciate the feedback!

• j

  jeffrey brannan
  5

  Love love love these guys!! Jessie and the crew at Archer Road are nothing but perfect. Quick to help and never too busy to spend time with you. I use the drive through and lobby frequently!

  Response from the owner

  Hi, Jeffrey. Thank you so much for leaving us a stellar review!

• E

  Emelyn Palm
  5

  The staff at Radiant are very competent, polite and helpful. They made getting the loan for a new roof on my home so easy. I felt completely comfortable in dealing with them. Thank you Radiant!

  Response from the owner

  Thanks so much for your kind words, Emelyn. We really appreciate you taking the time out to share your experience with us.

• j

  jon starling
  5

  Tarrin is the best. She has helped me time again with loans and banking issues. They have never failed to help me even with food advice.

  Response from the owner

  Hi, Jon. We are glad to know that you had a positive experience with us!

• D

  D M
  1

  The ABSOLUTE WORST experience with any bank. I had a loan with Radiant Credit Union for several years and had so many issues ranging from when they had auto pay through their website, it didn't work (they later shared they had several complaints and issues with it not working) and still charged a late fee..and recently I paid off my loan and was charged a few dollars, which they don't know why, didn't receive a bill and it was paid off, then charged 4 times the amount in late fees when a billed finally showed up in the mail and the manager WOULD NOT waive the late fee. So glad I no longer bank with them!

  Response from the owner

  We appreciate your feedback DM, and, of course, are disappointed that we did not meet your expectations when you had your loan with us. Though you may no longer be a member or bank with us, we would be happy to have a member service representative reach out to you to learn more about your experience and what we could have done better. Please let us know if you would be open to us contacting you. Thank you.

• J

  Jere Fitts
  5

  Cody provided amazing and speedy service in helping me with my issue. He explained what I needed to do in a very friendly and professional way. I would recommend asking for him if you visit this branch.

  Response from the owner

  Hi, Jere. We appreciate the kind words and are glad we could provide you with a positive experience!

• S

  Shawneise Williams
  5

  I absolutely love this bank! I have both a personal and business account with them. They are not only helpful, but friendly as well. Erica Bakke, the head teller always goes above and beyond to make my banking experience pleasant. She is definitely a great asset to this company!

  Response from the owner

  Hi, Shawneise. Thank you so much for leaving us a stellar review!

• T

  Tim Watson
  5

  Applied online, 2 days later spoke to John on the phone and submitted my application. Easiest people to talk with and very concerned about the details and making sure you are served with professionalism.

  Response from the owner

  Hi, Tim. Thanks for taking the time to share your positive experience. We appreciate the feedback!

• C

  Clarilis Torres
  5

  LEE is great. she has great customer service, so sweet & was able to answer all my questions.

  Response from the owner

  Hi, Clarilis. We are glad to know that you had a positive experience with us!