Quad City Bank & Trust N Brady St, Davenport

Quad City Bank & Trust Reviews

• D

  Dolores Tapia
  1

  If I could give zero starts to this bank I would. But it's not an option. I had my commercial loan for my business with them and towards the end when I was getting ready to pay off the mortgage about 8 months prior to them 5-year limit to pay it off they stop sending me statements and repeatedly refuse to send me any statements and every time I try to pay off the loan that would say that I still owe the same amount. I would never recommend anybody to make a commercial loan with his bank.

  Response from the owner

  Hi Dolores, Thank you for your feedback. We're sorry to hear that you experienced this issue. We want to better understand our error and would like to set up a time to discuss this. Please feel free to call our Customer Care team at 563.468.6277 and ask for Senior Vice President, Chief Lending Officer, John Nagle. Sincerely, QCBT

• L

  Liam Channing
  1

  My card has been restricted for some “fraudulent” activity (for a payment that I made) and has been restricted. I’ve been trying to get through to someone for several days now, calling every day, but no one ever picks up their phone. I haven’t been able to use my card since.

  Response from the owner

  Hi Liam - Thank you for taking the time to share your experience. Would you mind letting me know which number you have been calling? It's possible you have been reaching out to a card carrier vs. our local team. Please know that our Customer Care team is available during business hours to assist at 563.468.6277 and would welcome a call to help you find a solution. Sincerely, Jackie from QCBT

• C

  Combat Kettle Corn
  1

  Tried to exchange cash without an account they said no and sorry. If you were sorry you would let me exchange. Skip this bank horrible customer service.

  Response from the owner

  Hi There, I want to thank you for taking the time to share your honest feedback with us and can definitely understand your frustration when we were unable to meet this request. In an effort to protect our clients and guests, we have established some guidelines like this that ensure we have an open line of communication with anyone who comes in to make a transaction. While this is a common practice among other financial institutions, it doesn't change the fact that we weren't able to help you with this particular need and I'm sorry for the inconvenience. Please know that we are grateful for your review so we can use this experience to improve our customer communication and service going forward. Best, Jackie from QCBT

• I

  Ibrahim El Kamla
  1

  Bad customer service, they would never call me back! They made a huge mistake and they never fixed it

  Response from the owner

  Hi Ibrahim, Thank you for your feedback. It’s important for us to keep our clients satisfied with their banking services at QCBT, so please know that our team has reached out via email and phone to try to find a solution and resolve this for you. Please feel free to call our customer care number if you have any further questions: 563.468.6277 Sincerely, Jackie from QCBT