Publix Employees Federal Credit Union New Tampa Hwy, Lakeland

Publix Employees Federal Credit Union Reviews

• S

  Sandra Little
  5

  She is wonderful to work with. She was simply delightful. She took of everything I needed today.

  Response from the owner

  Thank you for the 5-star review, Sandra. We're glad you had a great experience with us. Thank you for being a member!

• J

  Jose A Vasquez
  5

  Thank you Dave kurdys for your kindness for your service and the way you treat people I definitely recommend people to you God bless people like you thanks again

  Response from the owner

  Hello Jose. We're so happy and proud that Dave gave you stellar service. Thank you for being a PEFCU member.

• A

  Amanda Raulerson
  5

  Ms. Tina K. was an absolute delight! She made banking so easy! She explained everything very simply and helped me to fully understand and grasp it all.

  Response from the owner

  Hi Amanda. Thank you for your feedback! We're happy that Tina helped make your experience delightful. Thank you for being member.

• V

  Victoria George
  5

  Miss Sasha went above and beyond to help me with my banking needs! Super sweet and attentive, she explains things in detail to help her customers with even the most confusing and complicated questions!

  Response from the owner

  Hi Victoria! Thank you so much for taking the time to leave us an excellent rating. Please let us know what we can do for you and your family in the future.

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  Felicia Williams
  5

  The greeter was very nice and also Mrs. Donna & Michael was AWESOME my first physical experience inside a branch, I usually do all my banking transactions by phone, email or fax. Unfortunately we don't have a branch in Tallahassee, Fl. Thank you!!

  Response from the owner

  Thank you for your 5-star review and kind words, Felicia! We are very lucky to have Donna and Michael on our team.

• M

  Mark S
  2

  Horrible customer service. I called with some general questions about penalties on their CDs. The first person acted like it was the first time they had ever been asked a question over the phone. After each question there would be a long pause (almost to the point where I thought the call dropped) and then she would put me on hold to check. After being put on hold 3 times and not being able to answer she then told me should would have to transfer me to someone else. This was fine but she could of done this the first time instead of putting me on hold constantly or just said she was new or something. Then someone else picked up and I explained once again what I need. PUT ON HOLD AGAIN..... Then I hear the phone be picked up and then hung up which didn't sound like it was an accident.

  Response from the owner

  Hello, Mark. We apologize for your experience when contacting our Member Contact Center. Please be assured we are committed to providing you with premier customer service in a timely manner. We are truly sorry for the frustration and inconvenience we have caused and would love to continue this conversation with you directly. Can you please reach out to us to discuss further? You can request to speak to a member of management at (800) 226-6673 during our regular business hours. Thank you in advance.

• T

  Tywan Cook
  1

  I had a 2 fraudulent charges on my account a couple of months ago and I got them disputed. Pefcu gave me double the amount of what I deputed for I about a month ago I say that a reverse transaction had been done on my account a called everyday trying to get on the phone with someone nobody answered or they are to busy so today I I checked my account and almost 90 dollars is missing for my account I check the transaction history pefcu took out almost 90 dollars without giving me any kind of heads up so I called them today and they picked up the First Lady answered with a attitude I’m trying to explain and she’s talking over me not letting me finish what I had to say and she transferred me to card services and when the lady named Denise picked up the phone she off the back had an nasty attitude so I let her talk I told her my part of what happened and she said “ well like I said I can’t do any about it “

  Response from the owner

  Hi, Tywan. We apologize for your experience with our Member Contact Center and Card Services. Please be assured we are committed to providing you with stellar customer service in a timely manner. We would love to continue this conversation with you directly. Can you please reach out to us to discuss further? You can request to speak to a member of management at (800) 226-6673 during our regular business hours. Thank you in advance.

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  Flora Johnson
  5

  Sasha Latimore guided me through a question concerning my account. She was very pleasant and professional solving my question quickly. Thank you Sasha. It was a pleasure meeting you!

  Response from the owner

  Hi Flora. Thank you for sharing your experience with us. We appreciate your membership.

• T

  Tracye Wilcox
  5

  Thank you Suzann A. for all of your help today. Excellent customer service!!!

  Response from the owner

  Thank you, Tracye for the 5-star review! I will pass on your sweet message to Suzann. Thank you for being a member! :)

• M

  Maggie Barber
  5

  Valrisha was wonderful. Helped me promptly, got everything I needed done and made me feel at home. 5 stars!

  Response from the owner

  Thank you for the 5-star review, Maggie! We're happy to hear your experience was great. Thank you for being a member!