Prosperity Bank - Drive Thru Only W Burleson St, Wharton

Prosperity Bank - Drive Thru Only Reviews

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  grace alexander
  2

  I've been looking for a new bank because my last bank has terrible customer service. I went in and asked to open a checking and saving account. The banker never greeted me, never said "how are you", no introductions. Just briskly asked for my ID then my social. The attitude of the banker very much seemed like she did not want to be there and I felt unwelcome. After she made copies of my license and ID another customer walked in and the banker that was helping me stopped to take some forms to the other customer who came in. I thought no big deal I can wait but after hearing how the banker was handling the other customer's concerns, I took that as my chance to leave.

  Response from the owner

  We would like to make things right and earn the opportunity to have your business, Grace. Please contact us at 1-800-531-1401 so we can learn more about your recent experience. Your feedback is appreciated.

• R

  Rhonda Meek
  1

  If only the drive thru is open on Saturday, shouldn’t you have more than two tellers? Waiting 20 to 30 minutes in little Wharton Tx is just a bit much.

• S

  Salvador Munoz
  1

  Extremely poor customer service when applying for the COVID-19 Payroll Protection Program Loan. The so called loan officer LANDON MCCLAIN is absolutely rude and unhelpful! Do not waste your time with this joke of a bank.

• R

  Robert Bock
  1

  I bank here, been cashing same company check for months. I was told when I turned two checks in to cash that they were forged possibly. Very rude, had to have my boss call to verify. Very unprofessional.

  Response from the owner

  Hi Robert, Thank you for sharing your feedback and we apologize for your negative experience. We are committed to providing exceptional service to our customers and hope you give us another opportunity to do so. Please contact us at our Customer Service line at 1-800-531-1401 so that we can learn more about your experience and assist you.

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  Cindy Castro
  1

  Very upset... My cousin (prosperity customer) paid my husband for a job. My husband went by prosperity to cash the check. He had to wait over 30 minutes for them to call my cousin to "verify" if he had made the check!!!

• i

  its Jesus
  1

  Absolutely garbage bank. They misplaced a document that I signed so they blocked both me and my wife's cards while we were out of town. We were stuck with no food and almost out of gas. STAY AWAY!