Prosperity Bank S Westmoreland Rd, Dallas

Prosperity Bank Reviews

• G

  Gabe Perez
  5

  Assisted me very quickly when i lost my debit card. They reviewed transactions and ordered me a new one, along with balance inquiry. Very professional and nice as the people inside, handled all this in under 7 minutes over the phone. Appreciate the business, and assistance. Thank you again.

  Response from the owner

  Hi Gabe, Thank you for the 5 stars and sharing your feedback! At Prosperity Bank, we take pride in our associates and the customer service they provide. Thank you for visiting us and we hope to see you again soon!

• A

  Alberto Corral
  1

  I waited for over 30 minutes today. I get that it's a Saturday, but it ridiculous! I'm not even joking! I'm not talking about waiting 30 minutes because of the cars in front of me, i actually waited 30 minutes once I sent my 2 deposits to get processed! Erica was the name of the lady!

• T

  Teresa Briscoe
  1

  If I could give them negative stars, I would. My father passed away and they took forever to release his accounts to me, despite giving them all the documentation they asked for. Terrible bank, and awful customer service.

  Response from the owner

  Hi Teresa, Thank you for your feedback. We are sorry you had a negative experience. Please contact us at our Customer Service line at 1-800-531-1401 so that we can learn more about your experience and assist you further. We hope you give us another opportunity to provide you exceptional customer service.