Credit Union of Texas S Hampton Rd, Dallas

Credit Union of Texas Reviews

• A

  Alicia Morales
  5

  I have been a member for a long time when it was Dallas Teachers Credit Union. Now that I do business with Credit Union of Texas I am very happy to say thanks to the tellers whom have helped me. They all are friendly and caring. Including the lady who greets us at the door with an awesome hello. I’m very happy to go to the Credit Union and I can bet Ms. Rudy and Ms. Sandra will welcome me with a warm friendly greeting! That makes us feel appreciated it. And will continue to bank at Credit Union of Texas at the Hampton location. Have a great day!

  Response from the owner

  Alicia, thank you so much for sharing your feedback with us! We’re happy to hear you enjoyed your experience and are excited to have you as part of our CUTX family.

• t

  ty jackson
  1

  This review is in relation to the customer service that was displayed at the corporate office. I spoke with Sandra, which hung up on me. They closed my debit card back in January due to fraudulent activity that had been happening over the course of 2 years. The charges were small and due to my error I didn't notice them until I seen some other items being charged. I closed the card and shredded it inside the banking center. They are now stating that I went back into the online banking and opened a card that I didn't have access to. An error occurred at the pharmacy and they charged the incorrect card, now they are holding me accountable for transactions that I reported as fraudulent in January. Since when can you go into reopen a closed debit card. I am definitely taking my business else where. I am also writing a letter to the board with my disgust with Credit union of Texas. The only reason I am giving them one star is because there is not an option for 0 stars. This is a repeated problem where these people are rude. Once of the young ladies at corporate had to go back and listen to one of the calls where the agent was horrible. I should have every right to dispute a transaction that I did not authorize regardless if they have been charging me for 2 years or 2 days. This is horrible service. I work for a credit union and if we treated people this way we would be without a job. I am currently formulating a letter to the board to make them aware of this.

  Response from the owner

  We're sorry your experience did not meet your expectations. We have shared this review with our management team, and they will reach out to you today to resolve this issue.

• T

  Trevor Jefferson
  4

  This review is about the corporate system. I am trying to speak with a teller. It keeps looping me back around. 1. Press to speak with teller, 2. Please enter member ID, 3. Enter pin. It doesn't recognize my old pin, because I no longer had a checking. If I did, I would have selected the debit card option. Machine then stages, pease hold while we connect your call. Then it simply repeat loops perpetually, never even putting me on hold for the representatives. The corporate office seems to be doing their best to avoid speaking to their clients.

• R

  Rolando M A X Gaytan
  5

  I logged in Yesterday 9-23-2021 , seems I had difficulty uploading my ID . So I chose to go in person, I am not that guy I dislike to leave work to do personal errands. I did , I was greeted at the door then sent into an office where I met a Abraham , Very nice young man. he took care of my errors from yesterday , not only did I like that attention , I went ahead and opened an account with him and transferred an account from another back to CREDIT UNION OF TEXAS . Not till I got to my office am I reading the reviews, a lot of negative ones , but so far my experience was good and the service was good. I hope it continues to continue this way. I am one to update my reviews later. So that being said, I will be back in around 90 days with any positive or negative updates.. so far they have my 5 star review. Thank you Abraham ... from Mr.Rolando Gaytan

  Response from the owner

  Max, thank you for sharing your positive feedback. Your experience is top priority for us. We look forward to seeing you again at any one of our branches!

• T

  Toshia HarrisBrooks
  5

  Went into open a new account and Mrs.Evelyn was so nice and helpful and very knowledgeable!

• M

  Mrs. Mitchell
  2

  I refinanced with credit union of Texas. Someone signed a check rather than stamping it which cost me many days of efforts and difficulty. On top of that, they have sold my mortgage to another company and don't seem to have any record of what company that is. I have spent the better part of a day on hold calling the different mortgage lenders who supposedly hold my loan, only to hear that they have no record of my loan. I hate that the burden of this work has fallen on me. I feel that they need to figure this out and get back to me rather than it being the other way around. Very unprofessional and frustrating.

  Response from the owner

  Thank you for your rating. We're sorry your experience did not meet your expectations. We invite you to help us improve by contacting us at 972-263-9497 and choosing option 4 for Member Services, or emailing [email protected] at your earliest convenience so we can address your concerns.

• A

  Alex
  1

  Refinancing a vehicle has been an absolutely horrible experience! Customer service has been a nightmare! Aracely Gomez and loan team #5 don’t return calls or Emails. I’ve been leaving voice mails and emails time after time for weeks now. I can’t wait for the process to be over!!! I should’ve asked for Terrance Campbell from Team #1, who helped my brother in law and had an excellent experience.

  Response from the owner

  Thank you for your rating. We're sorry your experience did not meet your expectations. We invite you to help us improve by contacting us at 972-263-9497 and choosing option 4 for Member Services, or emailing [email protected] at your earliest convenience so we can address your concerns.

• G

  Garrison Stribling
  5

  This is a very wonderful credit union. My family has been using this location for the past 10+ years and we have not ever had any issues. When you walk in the location seems very modern and up to date. I love the fact that they have a coin counting machine on site and they always have enough tellers or bankers to help with what you need. If you are looking for a credit union this is the one for you!

• D

  Dee W
  1

  I am very disappointed with this credit union. Years ago the credit union was the best place to help you when your local bank wouldn't. I have been a member of this credit union for many years and I would expect them to be loyal to me when I needed anything. The representative that helped me was extremely nice, but unfortunately she is not the underwriters that make the decision to help when you need a loan, credit card etc. The underwriters are not helpful and do not care about helping. This is my last time trying to get anything from this credit union.

• T

  Tracy Balwin
  5

  Donna is fantastic! I didn't bank with you guys before. I refinanced my new car with credit union of Texas and....Donna helped me so much. I banked elsewhere at the time. Her service was impressive... I opened a checking account with Credit Union.. all because of the treatment received and so I can pay my loan easily.