Prosperity Bank S Custer Rd, Allen

Prosperity Bank Reviews

• M

  Melanie Valentine (MelanieValentine)
  5

  Ms. Jessop, Mr. Satani, and all of the other staff are wonderful! This is a small bank with a big heart. All of my husband's banking needs are met, and, Prosperity is my next financial move.

• D

  Debbie Avant
  5

  The staff is always helpful and friendly!

• C

  Chris Mertz
  1

  Prosperity as a whole is a joke. The customer service has been terrible, they wouldn't send a debit card after the switch for OVER 2 months, froze my account over this. And finally when I said I'm moving banks they gave me the run around for over an hour in the lobby and telling me on how hard it would be for them to close my accounts on the spot. Don't just walk away from here, run.

  Response from the owner

  Hi Chris, Thank you for sharing your feedback and we apologize for your negative experience. We are committed to providing exceptional service to our customers and hope you give us another opportunity to do so. Please contact our Customer Service line at 1-800-531-1401 so that we can better assist you.

• D

  Dan Carroll
  5

  Great bank and great branch. Always friendly and they make an effort to know your name. Much more pleasant experience than the giant banks I’ve been to. Plus I get a K cup coffee every time I visit.

  Response from the owner

  Thank you for your continued business and loyalty, Dan. Your feedback made our day!

• A

  Ariel Biholar
  5

  I started coming to this location because it was conveniently on my way home from work. After moving closer to 75, I tried a few different locations that were closer to me; however, I find myself making the extra drive to this location anyways. The staff here is very friendly and welcoming.

• K

  Karen Adams
  5

  I have been coming to this location for many years. They are professional, sharp, know how to treat customers, and have taken care of my business and personal banking needs. They are awesome!