Princeton Federal Credit Union Alexander Rd, Princeton

Princeton Federal Credit Union Reviews

• C

  Calvin Colson
  1

  Terrible customer service when I called today. They could not even give me my account history (after verifying my identity, of course) without charging me money to do so. In addition none of that information is available through the web portal for my account (it was available prior to an update, but is now unavailable), which in my opinion is the bare minimum for online banking. Very disappointed and will be moving my money shortly. I advise others to avoid them as well. Edit: In response to the reply from PFCU below, it seems that they misunderstood my complaint. I was not concerned with the online service outage. I was inconvenienced by the lack of details (transactions are given a dollar amount and that is it, no indication of where the money was spent or earned from) on all past transactions in my account prior to the service update. These details are all still currently stripped. Apparently, you cannot receive these details now unless you pay for them, or you complain, as I was sent the details over email with an apology after posting this review.

  Response from the owner

  Hi Calvin – Thank you for being a member of Princeton Federal Credit Union. One of our core values is putting our members first and providing excellent customer service. We do apologize if you feel our service did not meet your needs. We did experience a planned outage as a result of our recent System Upgrade and communicated those times to our members. We are terribly sorry for your inconvenience. We are happy to report all systems are functioning as expected and all services, including online banking, were restored on schedule. Please feel free to reach out if we can offer additional assistance.

• M

  MochaLady
  1

  Absolutely horrible customer service. I called the credit union today and the voicemail message says we are not available, we will give you a call back in one business day. Phone service is not consistent, sometimes the phone lines are down. But consistently, you cannot get thru to speak to someone at the bank. But when you go into the bank, everyone seems to be available??

  Response from the owner

  Hi, Thank you for being a member of Princeton Federal Credit Union and providing feedback. One of our core values is putting our members first and providing excellent customer service. We do apologize if you feel our service did not meet your needs. We are again terribly sorry for your inconvenience. Please feel free to reach out or send an email to [email protected] if we can offer additional assistance. Thank you.

• J

  Jas and Cary
  5

  Amazing credit union. Does what a credit union is supposed to - help clients instead of the investor focus of banks. Carlee helped us get a debt consolidation loan when none of the banks would. Thanks to the team we fixed our financial lives. PFCU will forever be my ‘bank’.

• D

  Dan
  5

  Not bad at all, they have virtually no fees, and the budgeting tools are actually not bad online. This is a good place to have a savings account. The interest can still be high, but they aren't half as high as other banks/lenders that prey on sub par credit.

• E

  E Dub
  5

  I love banking at the Princeton Federal Credit Union, only negative is I don't live locally. Loans are written with a smile and easy to close. Fees to access your money or move it are very limited also compared to big banks. Highly recommended.

• V

  Vijay Kanchi
  5

  Excellent financial institution! Staff is very friendly and very efficient. Virtually no fees. I closed out My comment bank account which would have minimum account a fee for everything

• A

  Anthony Carrella
  1

  Closing on 12/23 is very inconvenient.

• F

  Frederick Williams
  1

  Closed on New Years Eve? Yet other credit unions and banks are open because it’s a normal business day.

  Response from the owner

  Hi Frederick – Thank you for being a member of Princeton Federal Credit Union. One of our core values is putting our members first and providing excellent customer service. We do apologize if you feel our service did not meet your needs. We are terribly sorry for your inconvenience. Please feel free to reach out if we can offer additional assistance.