Premier Bank Belmont Ave, Youngstown

Premier Bank Reviews

• J

  Jon Mazza
  5

  Always super helpful and professional. It's easy for people to leave negative comments but they do not have any idea what it's like to run a business. There were problems with the switch over when Home Savings sold but they sorted it out and got me back going. I feel bad when I see these negative comments and people trying to bash a business online. They are good people and have always treated me good. I'd recommend them!

  Response from the owner

  Thanks for the great review and kind words, Jon! We care about our customers and look forward to a continued positive banking relationship. Thank you for choosing Premier Bank.

• T

  Trevor Grosh
  1

  I have never experienced a staff so rude in my life. Especially at a national banking institution. I personally would not recommend this location to anyone.

  Response from the owner

  Hello, we care about our customers and look forward to a continued positive banking relationship. I shared your concerns with our management team. Jeanette Cheeks, Branch Manager of our Liberty Office would like the opportunity to investigate your feedback further. Could you please contact her at [email protected], or call her at 330-759-3316? She’ll gladly work with you to resolve any issues as quickly as possible.

• T

  Travis Black
  5

  Always great customer service always get the problem fix an adequate amount of time

  Response from the owner

  Hi Travis, thank you for the positive rating and for banking with us! We want to be your trusted advisor and will continue to work hard to exceed your expectations.

• A

  Alexis Bell
  1

  WORST CUSTOMER SERVICE, NEVER ANSWERS THEY PHONE, BEEN UP THERE 3 TIME TO CLOSE AN ACCOUNT AN NOBODY SEEMS TO KNOW HOW 🙄 HOME SAVINGS WAS WAY BETTER. P.s if i could give 0 stars i would

  Response from the owner

  Hi Alexis, your feedback is important to us. We pride ourselves in providing excellent customer service and we apologize that your experience did not reflect that. We will ask a manager to call you to discuss and hopefully resolve this issue for you.

• F

  Francis Vince Vince
  3

  I have no derogatory comments and I don't have any positive comments...

  Response from the owner

  Thank you for the feedback, Francis. We care about our customers and want you to have excellent service every time. We will share this with our team so that we can better serve you and other customers in the future.

• T

  The Glasses
  1

  Nothing "premier" about this bank. Good luck talking to a human over the phone when problems arise (which they will)

  Response from the owner

  We would like the opportunity to investigate your feedback further. Could you please contact us at [email protected] or call our team at 1-877-367-8178? We’ll work with you to resolve any issues as quickly as possible.

• d

  dave ponziani
  1

  Worst service ever I think im gonna leave this bank sure miss home savings

  Response from the owner

  Hi Dave, we care about our customers and look forward to a continued positive banking relationship. I shared your concerns with our management team. A manager will be reaching out to you shortly to address your concerns.

• M

  Maggie Bu
  1

  HORRIBLE wait time for customer service. HORRIBLE.!

  Response from the owner

  Hi Maggie, we are sorry that you had a less than ideal customer service experience. We would like to discuss this with you in more detail. Please reach out to our Customer Care Center at 1-877-367-8178 so that we can make sure you enjoy a premier banking experience the next time we serve you.