KeyBank Belmont Ave, Youngstown

KeyBank Reviews

• S

  Samarra Pegues
  4

  My experience with Key Bank Customer Service number was terrible. I was ready to cancel my account. However Patty resolved my issue with no hassle. She actually understood what was the issue. If you have a issue speak to someone at the bank. Do not speak to the 1800 number

  Response from the owner

  Hi Samarra, Thanks so much for sharing your experience with us, we really appreciate it. I'll be sure to pass this along to the branch. Hope you have a great day! ^LH

• S

  Sonja B. Sealy
  5

  When I opened an acct. They were helpful with my needs, quickly and Efficiently.

  Response from the owner

  Hi Sonja! Thank you for being a part of the KeyBank family, and for leaving us this glowing review. ❤️ We're always here if you need us. Have a wonderful weekend! ^SH

• C

  Crypto Investor
  1

  I was told I could close out a CD by doing paperwork a month ahead of time and then they would close it out while I was in Florida then found out that I needed to come back to Ohio or find another branch to do paperwork after I had already done the paperwork necessary to close the CD. Then my mom passed on and I wanted to close accounts and move money around and 50,000 questions later and telling me they would call me back with an appointment they never did . Would not recommend this branch to anyone the customer service was absolutely terrible I am very disgruntled over my experience Key Bank and with the people I’ve dealt with there !!!

• S

  Sarah Lowe
  2

  Had to make deposit for work and called a few times. Staff was not helpful or friendly.

  Response from the owner

  Hi Sarah: This is not the type of post we like to see. Thanks for taking the time to provide your feedback, we do appreciate it and I have forwarded this information to our Branch Experience Team for review. Let us know if you have any questions or issues, we're happy to help. ^KeyBank Customer Care

• M

  Mike L
  1

  Racist. They refused to let me open an account because they are prejudice.

  Response from the owner

  Good morning Mike- We certainly do not want you to feel that way about banking with us. Can you send an email to [email protected] with more details on what happened? We want to look into this for you. Thank you. ^JF

• J

  John Ullom
  1

  I wouldn't have rat bank here!

  Response from the owner

  Hi John, that is not what we want you to think of us. Is there something we can do for you? Please email your full name, billing ZIP code and phone number to [email protected] Please reference case#31116 and include a brief description (no account numbers) of what happened. We'll call. Thanks!^CH