Premier Bank Mahoning Ave, Youngstown

Premier Bank Reviews

• D

  Donna Henson
  1

  This bank was Home Savings & Loan and one out of all tellers is educated. There seems to be rudeness galore. Appears only the actual banker herself is knowledged and kind. I bank here for the moment, but first chance I am gone! I have never experienced such ignorance and rudeness in my entire life.

  Response from the owner

  Hi Donna, your feedback is important to us. We are sorry that your experience at Premier Bank didn’t quite match your expectations. A manager will be reaching out to you directly to address your concerns.

• J

  Jaime Romeo
  1

  If I could rate less than one star, I would... I waited on hold for OVER AN HOUR on their "special hotline" to handle problems with the new merger of Premier Bank & Home Savings... I finally gave up & called their local number & was greeted with this recording, "we cannot handle any more calls at this time." And the call ended. Guess what I can't handle? Transactions being denied by my "new bank". Their online service is also virtually useless. Time to look for a new bank...

  Response from the owner

  Hi Jaime, we care about our customers and look forward to a continued positive banking relationship. I shared your concerns with our management team. A manager will be reaching out to you directly to address your concerns.

• T

  The Glasses
  1

  Closed my mortgage and opened it up under a different number serverly lowering my credit score,n employer notified me my direct deposit was refused as they changed the routing number without alerting anyone now disrupting my income. Closing all accounts and going somewhere else

  Response from the owner

  We care about our customers and look forward to a continued positive banking relationship. I shared your concerns with our management team. A manager would like to reach out to you directly to address your concerns. Please could you contact us at [email protected] or call our team at 1-877-367-8178 to give us your contact information?

• L

  Laisha Houser
  1

  Very rude, ignorant and inconsiderate. I switched to Huntington. This bank was much better when it was Home Savings. I would give it no stars if possible.

  Response from the owner

  Hi Laisha, we want every customer to have an excellent experience and are sorry to hear that we didn’t reach that level for you. I shared your concerns with our management team. A manager will be reaching out to you directly to address your concerns.

• B

  B
  5

  Arlene and Gail are amazing! This Branch is kind and courteous.

  Response from the owner

  We’re glad you had a great experience, B. Thank you for choosing Premier Bank and we look forward to seeing you again soon.

• I

  Ivy Vera
  1

  Having a lot of problems with this Bank, my roommate is in the lobby because her account shows in the negative no reason for that when her paycheck is in there and hasn't been used, this company is not doing there job correctly.

  Response from the owner

  Hi Ivy, we strive for a great customer experience every time. We apologize if your roommate had a less than ideal experience. If your roommate has any additional questions or concerns, we encourage your roommate to reach out to us.