Premier America Credit Union City

Premier America Credit Union Reviews

• G

  Gabriela Ramos
  4

  **Update** Although my recent experience with their systems frustrated me, I do have to give them credit o their customer service. I was just contacted by their leadership and they fixed my issues with the system right away and also assured me they would look into their phone system. Perhaps one day their automated systems will be more intuitive. For now, at least they have their customer service as an effort to mitigate any shortcomings related to the system access. Thank you. I would say this place is a joke, but jokes are supposed to be funny! This place is a sad excuse for a financial institution. Their online banking is not convenient (I have to re-do my account over and over) and their phone banking has a horrible guide - the numbers stated do not match the menu action. Also, I am always on hold for long periods of time. I can't wait to pay off this loan and be done with this foolish system.

  Response from the owner

  Hi Gabriel, thank you for sharing your feedback. We're sorry to hear about your experience. We'd like to learn more about some of the challenges you've been facing. Please DM us your contact information so we can reach out to you. We appreciate the opportunity to make things right. Have a great day and stay safe.

• N

  N Njay
  1

  Not very helpful, its as if they don't want you to have access to your money, my mom called a few months ago to access her account and obtain a Card herself since both her and my dad have been quite sick and my Dad had a stroke. still no card and still cant access her online account. Asked for a local branch in San Dog nada. asked for a fax# to send a POA...refused!. I will most likely have to drag both parents in wheelchairs parents to the closest bank. which is probably LA (which is now closed), and or Glendale to even get the help that we need from their accounts for their medical care. Horrible service.

  Response from the owner

  Hi N Ndiaye, thank you for sharing your feedback. We’re so sorry to hear about your experience at our branch. We’d like to reach out to you to learn more and to help make things right. Please DM us your contact information. Thank you again for sharing your feedback.

• D

  D Gilmore
  1

  My husband since joining this Credit Union per car being refinanced has never evernbeen able to get a customer service representative on the phone. He and myself are so very frustrated!

  Response from the owner

  Hello D. We sincerely appreciate your feedback and apologize for the inconvenience and frustration. As valued members, you certainly deserve better service. We'd be happy to give you a call directly if you would please direct message us with your contact information. Thank you and we look forward to helping. Have a great day.

• B

  Breanna
  1

  This is a Horrible establishment. The credit union treats new members like garbage. They control your account and money. I don't know how they are able to maintain memberships if they close them without notice! Go bank somewhere else, this place is a joke.

  Response from the owner

  Hi Breanna, thank you for your feedback. We'd like to know how we can better serve you and others in the future to achieve a 5-star review. May we contact you directly? Please send us your contact info where we can best reach you. Thanks!

• H

  Hidden Hand
  1

  Tried to take a friend here on our way home from work and google direct me through the entrance to Universal Studios. They told me they didn't know if there was one up there and that if I wanted find the bank I had to pay $28 for parking. What in the phuck?

  Response from the owner

  Hello - thank you for sharing your feedback. We apologize that Google didn't specify that this branch location is restricted to employees of Universal Studios, and not open to the public. We do have a community branch location in Burbank located at: 521 N. Hollywood Way, Suite E, Burbank, CA 91505

• K

  Ken Burrington
  5

  Love this branch. I think if people do some homework they would realize it’s limited to the employees at NBCUniversal as far as access. I love that I can go on my lunch and do my banking !!

  Response from the owner

  Hi Ken - thank you for your feedback and your membership! We're glad you're enjoying the convenience and service that the branch has to offer. We appreciate the opportunity to serve your banking needs. Have a great day!

• Y

  Yoana Granados
  1

  I can't seem to find the branch of these bank on universal and i work there and got my card with you guys i was wondering if anyone could help me out ? Thank you

  Response from the owner

  Hi Yoana - it is 100 Universal City Plaza Building 2311, Room 123. The branch opens tomorrow at 9 am.

• J

  Johnny Williams
  1

  Can not find it and none of the staff know where it is.

  Response from the owner

  Hello - are you having difficulty finding our branch on the Universal Lot?