Portage Ford County Hwy, Portage

Portage Ford Reviews

• D

  Deb Moore
  5

  Portage Ford Chrysler Dodge Jeep ram was great to work with kept you in knowledge of what repairs were needed for your vehicle very timely and a good group of people to work with would recommend to anybody

• S

  Stan Higby
  5

  Great service, very helpful counter help, reasonable priced - what more could one ask for?

• J

  Judy Morrow
  3

  2 years ago they sold me tires that were inappropriate for my make and model as told to me by the manager Now 2 years later and 22,000 miles I needed new tires They sold me new tires but I have to go thru Fords process to get any money back on poorly defective tires This remains to be seen as it may take 5 months

• D

  David Woodard
  1

  Purchased vehicle and next day truck showed immediate symptoms of bad timing chain. Check engine light, rubbing timing chain sounds upon start up. Went to dealership with complaint and initial diagnosis was O2 sensor though obvious code look up showed timing. Tech cleared code and sent me on my way. Check light returned right away, and upon return next day was told timing component issue and was asked if I had purchased the warranty which I had not. They then allowed me to change my purchase contract and add the warranty for over $2000 more. Upon inspecting the vehicle, I was told that the issue was a timing solenoid which cost $400+ to fix which isn't even covered by the warranty I had just purchased. I paid the change the sensor, which did not fix the issue as I stated I didn't think it would but I'm not a mechanic. After looking at the truck further, the service center finally agreed that it was indeed a timing chain issue and submitted the timing job to the warranty company. After about a month of back and forth the warranty agreed to cover "most" of the repair. After about a week or so I'm told my car is finished and I pay my portion. I then notice that I was charged basically twice for the same part. I was supposed to get refunded for the extra charge, but I never was. The day after I get my truck back I find an oil leak under my truck. I'm told to bring the truck back and they find a leaking valve cover. ( A part they had to remove.) They "fix" the leak and I pick up the truck. On the drive back to my house. ( 5 min away ) I start smelling oil. The truck is still leaking oil. Even worse then before so I take it back again, same valve cover. It gets fixed a second time. This time leak appears to be stopped. Fast forward about 6000 miles later. I take the truck in for an oil change at the dealership and the tech finds a leak from the valve cover. ( a part they removed ). I ask about the leak and am told to bring the truck back again. A week later I get the truck back again. I will be watching closely for more leaks. Needless to say, after the warranty I purchased wears out, and the repair warranties wear out, I won't be going to this dealership ever again.

  Response from the owner

  Please contact us if there is anything that we can do to assist you in the future.

• R

  Roger Kyburz
  5

  I am very happy with the service Portage Ford with my Ram Truck. I am not happy with Ram Truck, Anti-Lock Brake Systems should last more than 33,000 miles. While on Ram Forum's web page I learned that a lot of other Ram owners have had the same problem.

• G

  Gene Young
  5

  Our daughter was traveling through the area when our 09 Liberty started having issues. (100 miles from home) She stopped here to get it checked out. Mark and the service team were great, and although they couldn't fix it that day, it was a relief to know she was somewhere warm and safe. She got home safe, and a few days later we are picking up our jeep.

• W

  Willy Welter
  5

  Mark in Service is a great person to talk with and get work done pon time.

• B

  Bobbe Schopp
  5

  Great sales team and great variety of quality new and used cars and trucks! I work with Justin often, easy going honest guy to work with. I wouldn’t hesitate buying a vehicle from these guys!

• M

  Monica Derr
  5

  Portage Ford has the best staff and is always so helpful!

• B

  Brian's Boathouse
  4

  Recently bought a used Ford pickup from them. Dale, the salesman was personable and helpful and I believe I got a good price. After I got the truck home I found a small problem with the HVAC system and after some discussion they agreed to pay for the repair at a local shop saving me both the cost and a 4 hour round trip back to the dealership.