Popular Bank Baxter Ave, Queens

Popular Bank Reviews

• m

  mario campos
  1

  9-4 working hours make extremely difficult for regular people with regular jobs 9-5 to do business with this institutions. They charge more to maintain the accounts but They want to work less hours.

  Response from the owner

  Hi Mario, we understand your frustration. We have recently added extended hours at this location - see more information here: https://www.popularbank.com/branches/. For other assistance. you may also call our Customer Care Center at 1-800-377-0800 Thank you.

• A

  April Lawrence
  1

  Terrible location to go to I’ll be closing my accounts with this company and taking my financials elsewhere policies are always changing without clients knowing about the changes. I went to this Location to withdraw funds from my Account and I was told I need to use the ID I opened up my Account stating that it is a new policy when I saw folks come in with different IDs and they’re allowed to withdraw funds this is discriminatory and I will be reporting this Company when policies are changed the public must be made aware of any changes in writing not by Mouth. No wonder why this company will never profit compared to bigger financial institutions.

  Response from the owner

  Hi April, we are very sorry to hear about your experience. For security purposes and to protect your personal information, please send us an email to [email protected] with your full name, phone number and more details about your experience. In the meantime, you may also call our Customer Care Center at 1-800-377-0800 for immediate assistance. Thank you.

• a

  alfonso lum
  4

  This has been our family's branch for over 30 years, so, we've seen A LOT of managers and staff come and go. For the past 15 years, it seems the management in charge of this branch change the managers and staff about every 4 to 5 years, so, this review is for the current group, who came about after the summer of 2018 (we're now in the middle of 2020). Anyways, it took a few months to warm up & get to know most of the staff and current manager... so, it was a bit of a "so-so" interchanges at the beginning. Now that the entire staff knows me & my family, they do a very good job taking care of our needs & questions (not trying to put the current staff down, but the previous "crew" (2012 to 2018) was the BEST/superb... I would call over the phone & they would recognize my voice!... I miss those guys dearly!). So, like anywhere else, it comes down to who's there to help you. Again, the current staff is good, so, no worries & give them a chance.

  Response from the owner

  Thank you for your kind review, Alfonso!

• 2

  2015 Ysbel Hernandez
  1

  This branch should receive zero stars. The unprofessionalism of the “branch manager” should be reviewed. The “branch manager” is always “busy” and never has time to speak to her customers. I have been here more then three times to speak to her and I drive for 30 minutes to this branch since this is where I have opened it and no consideration has been Given. I will be closing my account with this bank because of this branch manager.

  Response from the owner

  Hi Ysbel, we are very sorry to hear about this experience. We will investigate further and ensure our branch team is aware of this and see what may have occurred. Please contact our Customer Care Center for immediate assistance at 1-800-377-0800. Thank you.

• R

  Rebecca Morillo
  1

  2 weeks ago, I deposited a check for $ 309.21 through the atm, the transaction went fine and I even got a receipt. I noticed a few days later ur had not been made into cash so I went to the branch at Baxter ave in queens NY. I found no help, because, the agent said that I had already made the claim over the phone, and the policy of the bank did not allow them to do anything, until the claim department made it's finding clear to them. I have made 7 calls to the claim dpt which is sending me to the branch again., for what the agent told me they cannot fix it internally. This Bank is HORRIBLE.

  Response from the owner

  Hi Rebecca, we're sorry to hear you had a bad experience at our branch. Can you please send us an email at [email protected] with your full name, date and time of incident, and any additional details about what happened so we could investigate this event? We want to help you.

• J

  Julio Morell
  4

  Very friendly bank. Small but modern design. Atm on the inside of the bank. The check in consists of two table top tablets

• J

  John Frisbie
  1

  Won’t close ATM card that was lost or stolen. This bank sucks. Weeks of calls and emails go unanswered. Charges continue to appear.

  Response from the owner

  Hi John, thank you for reaching out. Can you please provide the full name on this account?

• A

  Antony Perez
  5

  Treated me very well. I love this bank, the fact that its a small bank makes me love it even more. They are a lot more caring and considerate.

• A

  Alex Rubio
  1

  I just don’t understand why this branch is open to the public being that it’s in a high risk area -

  Response from the owner

  Hi 3c, we are very sorry to hear about your experience. For security purposes and to protect your personal information, please send us an email to [email protected] with your full name, phone number and more details about your experience. In the meantime, you may also call our Customer Care Center at 1-800-377-0800 for immediate assistance. Thank you.