PointBank S Interstate 35, Denton

PointBank Reviews

• D

  Donna Hall
  5

  I recently went to make a deposit at the bank and in a conversation with the teller, Tim, he offered to help me with an issue. As I walked into the Bank there was Chantel waiting to help me. The kindness of the staff was outstanding. They treated me like family. Thank you Tim, Chantel and Daniel. Great customer service!

• A

  Ashley Huron
  5

  While I haven't been super thrilled with the new ''upgrade'' what I am thrilled with is the staff. I called upset that I haven't been able to get into my online account; Hillary was the one to help me. She was so kind, she listened to my problem, was able to help me quickly and helped walk me through how to log in. She was so knowledgeable and nice, so for the new "upgrade" 1 star, but for Hillary 5 stars!!

  Response from the owner

  We appreciate your feedback and are happy to hear that you received excellent service.

• C

  Crystal Gatling
  5

  Chantel McLaughlin was the personal banker that assisted me in opening a new account today. She greeted me as soon as I walked in the door. She was super helpful and informative. She made my 1st experience at Point Bank a good one.

  Response from the owner

  Thank you for your review.

• B

  Bruce Johnson
  1

  Liked this bank until this latest tech upgrade. Poorly planned or not planned at all. We, like many others, use Quicken or Quick books. For the last three weeks we have been unable to download from the bank. The failure to be able to do so came as a complete surprise to bank management (the poor planning). Unable to balance checkbook with no solution in sight.

• B

  Bruce Johnson
  2

  Made software "UPGRADE ". Disaster! Much like the withdrawal from Afghanistan. Poor planning. Haven't been able to use Quicken for over two weeks and still can't at this writing. Came as a complete surprise to management. Voted best bank several times but not any more.

• T

  Thaddeus Ragas
  5

  Chantel and Daniel both did an amazing job made me feel right at home as soon as I walked in this is a great family business that needs more support from the public so they can expand

  Response from the owner

  Thank you for your kind words. We appreciate your business!

• d

  don seligman
  3

  Excellent teller employees @ the Corinth location. Current problem @ the Corinth location is their terrible upper management decision to close ALL their outside car booths except one. That one open booth is the so-called automated drive in. All others have been closed to service customers for the past month or so. In addition, they also plan to open their commercial drive in window later in the morning starting in September. But fortunately there is a bank just up the street that opens their drive in @ 8 A.M. Have banked with Point Bank for over 40 years and seen these type of changes several times.. Where is management making better decisions? Originally gave them a 2 star rating but moved it up to just a 3 star after they called me requesting a better rating.

• N

  Nathaniel Reeves
  5

  Lovely staff! They are always very friendly and super helpful.

• M

  Mike Hupp
  5

  Great team! Always a friendly greeting, Tim always takes good care of my deposits and Bobby is very attentive. They also keep the dollar coins I need for my machines. Can’t beat that level of service!

  Response from the owner

  Thank you Mike. We love to hear that Tim and Bobby know that you are collecting specific coins and help you with this need. Our goal is know our customers individualized financial goals and see how we can help you achieve these goals. We truly appreciate you choosing PointBank as your bank.

• K

  Kat Curtis
  5

  Bobby is fantastic! He has gone above and beyond in helping me find the right accounts for my children and I, and has made the whole process as smooth and seamless as possible. Very much looking forward to the banking relationship he has nurtured with my family.

  Response from the owner

  Thank you Kat for your review. It is exciting to hear how PointBank is able to meet your financial needs. We strive to offer an excellent experience and build lifelong relationships. Please tell your family and friends. Thank you again from the PointBank family.