Point West Credit Union Ne 9th Ave, Portland

Point West Credit Union Reviews

• D

  Delta Services
  5

  Working with Hannah has been an ease and a joy. She has excellent communication and has really been a super star in helping us get together everything we need for our loan. She is patient and thorough and has a way of reducing the stress load during a naturally stressful process. Thank you Hannah! We will definitely be back.

• V

  Vinn Reviews
  3

  This is a SMALL credit union. I try to remember that when things don't go well. The branch is beautiful the staff under trained, but nice, parking can be a pain and if you drive fast you'll miss it as it and the sign are small. Their recent app and website update have been a welcomed change. There is a lot more that can be done online than before. With that said they have all the issues a small one branch credit union can have. They are under staffed, the staff isn't well trained, and it's hard to get follow through or follow up. Their deposit rates are great, but they have a lot of requirements to get those better rates, their loan rate are decent, not the best but not bad. Since they are such a small CU they are a cautious lender.

  Response from the owner

  Thanks for the review and honest feedback! We always appreciate hearing from our members and seeing what we can do better. If you’d like follow up from a manager of the CU, send your name and phone number to [email protected] and we’d be happy to connect. Otherwise, thank you for your membership and we look forward to serving you (and doing our best to do better).

• T

  Truc Tran
  5

  This place has been great to me ever since I joined in 2015! Never had any problems with them. Everyone is always so friendly, nice, professional, and provides excellent service! Vanessa, Kimberly, and Francesca are the best! The others are great too but I haven't seen them in awhile. Anyway, everyone is always quick and accurate! They always make my days too! My mood is always boosted when I come here. Probably why coming here is one of my most favorite things to do! Highly recommend!

  Response from the owner

  Thank you for sharing! We appreciate your membership and look forward to assisting you again soon.

• L

  Lulu V
  1

  Horrible experience since facility moved to new North Portland location. First staff is rude, environment provides no privacy when talking to staff…too open and it makes you feel uncomfortable. I’ve banked with them over 15 years and today I closed my account! Feels good!

  Response from the owner

  We are sorry to hear you had a poor experience and appreciate your honest feedback. Our goal is to always meet the needs of our members, but as with any organization, we may fall short of that goal from time to time. We're sorry to lose your membership, but wish you nothing but future success and security. Thank you for 15 years of membership, and all the best to you going forward.

• A

  Atum DJ
  1

  Bad business. Make you jump through many hoops to change details. They claim its easy but you cant just change your payment info on your loan without calling/going into the branch, giving them voided check and wasting your time. Must go through many steps to do anything with them, they make it impossible to do things on your own. Every loan I have, I can freely change info on, besides them, they consistently try to charge me for unnecessary things. DO NOT USE THIS BANK, THEY WILL TRY TO TAKE YOUR MONEY. They might as well be Chase bank. I cannot wait to close my accounts with them. Never have I had this much issues with a bank. I can't express enough of my frustrations with them and they do not make anything better, ever.

  Response from the owner

  We're terribly sorry to hear how frustrated and disappointed you are with our cooperative. While we may not be able to to win back your trust, we'd like the opportunity to discuss further to see what we could do better next time. If you send us your name via [email protected], we can have a member of our management team follow up with you at time convenient to you. Thank you for the honest feedback, and please know we take it seriously and continually strive to do better and meet the needs of our members.

• A

  Addy Dinberg-Martinez
  1

  i have been a client at this bank since my childhood, i had my first bank account at 11yo and i'm now 21yo as my parents had accounts here as well. i wish i could say i love their services but that would be a lie. i have never felt more irritated while navigating inaccessible online sites as i have trying to access MY OWN information and money. i put in a form to request a change in my address when i moved in 2020 and it was never accepted so i missed out on over a year of mail sent to the wrong address and constant purchases being denied because supposedly my new billing address was incorrect. every time i try to figure out whatever issue that arises myself i am forced to resort to calling customer service and being put on hold forever because it seems like they overwork employees. do not recommend if you are a young person just trying to live a drama free life because this place makes me feel like i am losing my sanity.

  Response from the owner

  We're sorry to hear your experience with Point West was anything less than what you expected/deserved. A member of our management team will reach out to you to learn more and see what, if anything we can do to improve.

• B

  Buddy L
  1

  I would not suggest doing business with this bank. I got an auto loan through them and they continuously kept trying to charge me for their insurance and I had to provide my proof of insurance multiple times to prevent them from adding their overpriced plan onto my loan. On top of that, they make it extremely difficult to make any additional payments or change what bank your loan comes out of. You are forced to go in to their single branch or call in to do anything. Bad business practices, feels like they are just out to take more money from me and distance themselves to make it more difficult on the customer. Find somewhere else to bank. I urge you to.

  Response from the owner

  We're sorry to hear you've had a bad experience and would like an opportunity to connect with you if possible. If you provide your name and phone number to us via [email protected], we are happy to have a member of our management team reach out to you at a time convenient for you. Point West does require proof of insurance from its borrowers on all vehicle loans. If for some reason we made an error, we're always willing to work with our borrowers to address the issue, refund any fees if needed, and bring the situation to a quick resolution. If calling the credit union or visiting a branch is not convenient for you, you may also email us at [email protected] or message us via Online Banking or Mobile Banking and a team member will reach back out to you at a time that is convenient for you. As for payment methods, we offer a wide variety of solutions, including internal transfers, transfers from another financial institution, payments by check, cash or money order in person or by mail, bill pay and more. You can also make payments at CO-OP Shared Branching locations (there are over 5,000 across the country). If you'd like assistance finding a payment solution that works best for your current situation, we are happy to assist.

• S

  Sherry Owens
  1

  We have been customers for over 40 years. We suffered through the new computer system and stayed the course. The service has been declining for several years. Signed up for Bill pay, it wouldn't pay the Bill,we were charged for it, CU would not return the charge. We carry a high 6 figure balance, we get free service elsewhere, and will be moving on.

  Response from the owner

  We’re so sorry to hear you received service that didn’t meet your expectations. We work tirelessly to meet the needs of members like you, but sometimes we fall short, and for that we sincerely apologize. We’d love the opportunity to discuss your concerns and see if we can resolve your outstanding issues.

• J

  Jeannette Pai-Espinosa
  5

  I have been with PWCU for more than 30 years and over the years it has always been there for me from the beginning when I was a struggling single mother of color to today. Always the highest customer service through the merger, moves and harsh conditions in the world. I highly recommend PWCU as a financial institutions that walks its talk and values with a diverse employee team and mix of customers.

• A

  A. Elliot Olson
  5

  I had a fantastic experience with the team at PWCU. Everybody I spoke with was helpful, professional, and prompt whenever I had a question. Even when I emailed or called towards the end of the day, my questions were answered quickly and I got all the resources I needed. You can tell that everyone who works there really cares — I highly recommend!!