Pioneer Federal Credit Union W State St, Boise

Pioneer Federal Credit Union Reviews

• J

  Jordan Butler
  5

  I have been banking with Pioneer Federal since I was a kid and my parents helped my open my first savings account. Kristen B, the assistant branch manager, goes above and beyond to serve her customers. She helped me with the process of applying for a credit card, and even mailed a hand written-note congratulating me when I was approved. She was very patient throughout the process and was even able to call reminding me to submit the necessary paperwork after I received it from my workplace. I would definitely recommend Pioneer and this branch in particular to anyone for their banking needs. Thank you Kristen!

  Response from the owner

  We're so happy to hear you had a great experience at our State Street Branch, Jordan! We'll be sure to send your comments to Kristen and her manager. Feel free to reach out if you have any questions. Have a wonderful day!

• B

  Brenda Grob
  1

  I am not a member. However I bought a car from a member and paid the loan off with a cashier's check. The bank officer told me the title would be released in 10 business days. It has now been 26 days and I have not seen a title. I called the bank officer and told me the title was at dmv and out of his control. I have no way of registering or transferring title without title in hand. Pfcu has really dropped the ball on this. They have no idea what kind of hassel it creates for the buyer. I will never walk in their doors again.

  Response from the owner

  Hi Brenda. I apologize your experience has been less than "WOW". When a vehicle is purchased from a Pioneer member, we do release the title within 10 business days (not to include weekends and holidays). If the title is held with the state of Idaho, we release it electronically to the state. They then print the title and send the physical copy. This process can take 4-6 weeks depending on the state's mail room staffing. If there is anything we can assist with, please contact us at [email protected].

• L

  Leslie Ashley
  5

  Great service was able to get back into mobile app with the help of Kristen in a short amount of time

  Response from the owner

  We're so happy to hear you received "WOW" service from Kristen and that you're back in the app, Leslie. Please don't hesitate to reach out if you need further assistance. Have a wonderful day!

• M

  Mariah Smith
  5

  Cindy at the state street branch has been so helpful to me and my boyfriend while trying to purchase new vehicles. Great customer service, they got us an amazing loan, and now we’re both Jeep owners! I’m very happy with our experience at Pioneer Federal Credit Union

  Response from the owner

  Congrats to you both on your new Jeeps! We are so happy to help. Thank you for being a member, we appreciate you, Mariah!

• W

  Wren Withers
  5

  Cindy at this branch recently helped me finance a truck I bought. She made the process so easy! I didn't even need to go to a branch to finalize the deal. I highly recommend working with Pioneer Federal to for financing needs.

  Response from the owner

  We are so glad to have helped you out, Wren. Thank you!

• L

  L Zappa (A Google User)
  5

  Janae ,at this location is amazing . She is personable and friendly . Pioneer has been with me every step of the way on my new endeavor’s and I highly recommend them .

  Response from the owner

  We're so happy to hear you've had a great experience! We'll be sure to let Janae and her manager know. Have a great weekend!

• K

  Kelly Obay
  5

  Amazing branch! I never go to any other branch! everyone greets me with my name! Cindy is one of the best people they have in there! Very helpful and friendly!! Very satisfied with this specific branch!

  Response from the owner

  We're so happy to hear it, Kelly! We'll be sure to pass this along to our State Street team. Let us know if there is anything else we can do for you. Have a great day!

• H

  Heaven King (HeavenLynKing)
  5

  This branch is my favorite branch to go to. They always make me feel so welcome when I come in and are always there when I have questions. The PTMs are very cool to use and helpful!!

  Response from the owner

  Thank you! We are so happy you like the PTMs, we love them too!

• A

  Alex Alcala
  5

  I was referred to Cindy by a friend of mine and I have nothing but good things to say about pioneer and all of Cindy’s help she is very responsive answers all my questions and got me approved for my dream car! I coluden’t be happier thank you so much Cindy you rock!

  Response from the owner

  We will pass along all your kind words to Cindy and her manager so she gets the recognition she deserves! Thank you for being a member, Alex! You rock!

• J

  Jake Lee
  1

  i will NEVER bank with these scam artists again!!! after 6 months, i was hit with hundreds of dollars in misc fees! My loan (3,900 including interest) was 4,600 after 6 months of perfect payments!!!! Now I'm called and harassed by the staff every day. They refuse to work with me in any type of way, constantly threatening me. Worst bank by far.