Pioneer Bank N Turner St, Hobbs

Pioneer Bank Reviews

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  Prestige D'zel
  5

  Awesome banks in hobbs. Great customer service. Great people in general.

  Response from the owner

  Thank you for the five-star review. We sincerely appreciate the feedback and you, for being such a great customer!

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  Tiffany Lukens
  1

  I never thought I would have to change banks simply because of customer service, I had previously given a positive google review but since one of the bank tellers Kylie is no longer there. My customer service has gone to waste. Eagerly needs help improving basic human connection.

  Response from the owner

  We are so happy to hear that you feel appreciated Ms. Tiffany! Thank you for being a loyal customer.

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  Nolan Kuykendall
  5

  This branch is wonderful. All of the tellers are very respectful and nice, especially Jacqueline Chapa. All of my transactions have been very professional and quick. Would love to make another transaction 👍💯.

  Response from the owner

  We are happy to hear that your expectations are being met, Nolan. We are fond of Jacqueline too!

• I

  Isabella Pamela Cobos
  1

  their drove thru is really super slow! their wait te average is 20 minutes or more be prepared.

  Response from the owner

  Isabella, we sincerely apologize you had issues with our products or service. Team Pioneer strives to provide our customers with the best and your comments will help us only improve. Please do not hesitate to reach out to us if you have any questions or comments. -Pioneer Bank 575-391-5800

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  Tanya Duenez
  5

  Let me just Start by saying this is by far one of the best banks i have EVER banked with. Not only was their customer service amazing but the tellers as well. MAYRA was very helpful and patient with me. I didn't know very much about online/mobile banking until i came across Mayra. She made me an account and also answered all my questions. She is also bilingual which is very helpful when i wasn't able to help out my parents. So thankful for workers like MAYRA.

  Response from the owner

  Thank you so much Ms. Tanya for the kind words about Mayra! We are beyond ecstatic to hear all she has been able to do for you so far.

• s

  stephanie ramos
  1

  If you have a business account it's better to find another bank. I regret having business with them. I always have about a total of 6 days to clear my checks when at America's first national bank can clear it the same day, too bad I didn't know this any sooner. I did call to speak with Ashley Ruiz she was not in. Since this has happens occasionally, I'm familiar with her and she cleared 500$ of a partial of my check for me one time as a "courtesy" and made it as to look like she was doing me a favor, releasing part of my own money to me. You think me being a loyal customer going on 3 years I would have some kind of trust to release my money any sooner but here is not the case.

  Response from the owner

  Stephanie, we are so sorry you are having issues with your checks clearing. We researched this and show no activity on your account. Please call Ashley at 575-391-5800 and she will help you with any problems you may be experiencing.

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  Mark Sparenberg
  5

  Hobbs Pioneer bank is great. They treat you like a friend. I've banked here for approximately 20 years. Ms. Ashley is awesome. From helping with online banking and password instructions to protecting my accounts. Definitely recommend them. Home town all the way.

  Response from the owner

  Mark, thank so much for being a valued Pioneer Bank customer and the wonderful review. Ms. Ashley is pretty amazing.

• K

  Kaitlyn Hollingsworth
  5

  The staff at this bank is always so nice whenever I go in. They treat their customers with respect. Oshiana Thompson helped me with what I was needing and did it in a very quick amount of time! I do recommend more people to use Pioneer Bank for all their banking needs.

  Response from the owner

  Thank you for the great review. We think Oshiana and the staff is amazing as well.

• V

  Venessa Mason
  5

  Oshiana listened to my previous bank situation and was able to help me find a checking account that best fit me. The awesome service didn't stop there, Tamara was able to open my account and took the time out to help me with my online banking. I appreciate them both! Way to go Pioneer!

  Response from the owner

  Venessa, thanks so much for the great review! Oshiana and Tamara are amazing Pioneer Bank team members!

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  pamela medina
  5

  Went to open an account yesterday at this branch and they were so polite even though the doors were already closed. Everyone was so friendly, I think every staff at a bank should be like them! Definitely recommend banking with Pioneer!

  Response from the owner

  Pamela, thanks for the five-star review and kind comments. We appreciate the referral!