Pinnacle Bank W 7th St, Joplin

Pinnacle Bank Reviews

• C

  Christian Sainz-Parry
  5

  This is the best branch for me. They are all great but I get treated so well here. All of the tellers go out of their way to help you and if your having a problem they are so fast to resolve it. They also have Kim the branch manager. She is on top of it let me tell you. They all remember your name and I suffer with mental illness and I'm not always easy to deal with but these folks never make me feel uncomfortable they stick with me until the issue is solved. I dont go to any other branch. I've been with Pinniclle for well over 10 years and the past 7 this is the branch I go too. Very professional and it's the best customer service I've gotten anywhere. Great employees great manager. I thank all of them for always making me feel special. I'm a customer for life!!!

  Response from the owner

  Thank you for your kind words, Christian. Your loyalty and business over the years means a lot to us at Pinnacle Bank. We appreciate the opportunity to serve you.

• C

  Cindy Cope
  1

  Sat forever in the drive thru that said customers only with a check labeled Pinnacle Bank on it to be told i had to go in. In my mind if i'm there to use your services, i'm a customer. If you mean account holder, your sign should say account holder. The lady was kinda rude about it, then she wonders why i was upset.

  Response from the owner

  Hi Cindy, we’re so sorry about your recent experience at our branch. Thank you for sharing your concerns with us, we will pass them on to the branch to see where we can make improvements. If you would like to discuss further, please don’t hesitate to give our branch manager a call at 417-621-6713.

• D

  Devon Adams
  5

  Kim Briley at the 7th street branch went above and beyond to assist me. Everyone at that branch is always so helpful and I'm so glad to be banking with them.

  Response from the owner

  Thank you for your review, Devon! We appreciate the opportunity to hear about your positive experiences with Kim at our 7th Street branch.

• K

  Kelsy Wall
  5

  Absolutely the best bank I've ever used. Friendly staff, positive attitude all the time, great service!

  Response from the owner

  Thank you for your kind words, Kelsy. We appreciate you taking the time to share your experience with us.

• A

  Adam Wall (Latharian's Games)
  5

  The staff are always friendly and welcoming. I go out of my way to visit this location over the others in town. If I could give more stars I would!

  Response from the owner

  Thank you for your review, Adam! We’re happy to hear about your great experience with us.