Pinnacle Bank Burt St, Elkhorn

Pinnacle Bank Reviews

• J

  Julia Palzer
  5

  Ann Glinski has helped us with accounts and she is top shelf to work with! Every customer wants this level of care and concern. You absolutely will thank me for referring you to Ann.

  Response from the owner

  Thank you for your review, Julia. It means a lot to us that you’ve shared your experiences with others and recommended Ann to your friends and family. Thank you again for taking time to write this review.

• A

  Al Stephens
  5

  Ann Glinksi helped me set up my personal and business accounts with Pinnacle Bank and was extremely helpful, professional and customer-focused. I would highly recommend Ann as an excellent resource for your banking needs.

  Response from the owner

  Thank you for your review, Al. We appreciate the opportunity to hear about your positive experiences with Ann!

• B

  Benjamin Housel
  1

  I would give 0 stars if that were possible! Rude and unprofessional staff at their 1 and only location in Grand Island unfortunately. They refuse to let you speak to a manager when you call them out on something. If you do get to speak to a manager it is one from a department that has nothing to do with what you are wanting to accomplish and they would rather refuse to let you open a new account then apologize when they are wrong. Good job Pinnacle Bank, you lost a 38 year customer and atleast 5 others are discussing following. I leave this review here only since this is corporate headquarters.

• P

  Philip R
  2

  Highly disappointed with the quality of the mobile app. It’s so archaic, like it was made in the 2000s when dialup was the norm. There isn’t even an app for commercial accounts, so I can’t make commercial mobile deposits (I have to drive to a branch, which is the only reason I visit them!). Come on, even Facebook allows mobile money transfers (and possibly international crypto-payments soon). Step up your game, Pinnacle!!! Just asking for what other financial institutions have been doing for YEARS. No wonder Bank of America, Wells Fargo, and JP Morgan are bigger & better. Currently, there’s no value proposition to using Pinnacle over any other banks.

  Response from the owner

  Hi Phillip, Thank you for reaching out to us with your feedback. We have a separate app for our commercial account holders available for Android and iOS devices. This app has features specifically geared toward business transaction needs. It also has mobile deposit so you can deposit your checks on the go. We’d be happy to help you get your account set up, please call 402-697-5990 to speak with Ann at your convenience.

• G

  Green Chiropractic
  5

  I know and refer Ann Gilinski. She is professional, courteous, and very knowledgeable of her profession. She is always prompt and consistent. She does her best to give her customers what is in their best interests!

  Response from the owner

  Thank you for your review. We appreciate the opportunity to hear about your positive experiences with Ann. Thank you for your loyalty to our branch at 180th and Dodge!

• B

  Brendan
  5

  I love Pinnacle! I've never had a problem with them. The customer service is always great and they don't waste your time or pester you with offers for other financial services like the bigger banks do. Happy I switched.

• T

  Taylor Gong
  5

  Refrin has wonderful communication skills with a kind demeanor, thank you for having him!

  Response from the owner

  We’re so happy we've had a positive impact on your banking experience! Thank you for taking time to write this review.

• t

  tom hansen
  5

  Luke is polite with a good professional disposition, thank you for employing him!

  Response from the owner

  Thank you for your review. It means a lot to us that you’ve shared your experiences with others and recommended Luke to your friends and family. Thank you again for taking time to write this review.