Pinnacle Bank Nw Pkwy St, Azle

Pinnacle Bank Reviews

• A

  Archie Oestreich
  1

  I opened a business account with Pinnacle bank. The account was over drafted due to a mistake on my part. They charged me a fee which is understandable. What is not understandable is that they then attempted to charge me a daily fee until the account is brought up to zero. There was zero notification on their part to let me know there was an issue with the account. They were very happy to attempt to take as much money as possible in fees until I noticed my mistake. I would not do business with this bank. Buyer Beware.

  Response from the owner

  We are sorry to hear about your experience. A member of management will be in touch with you regarding this experience, but please also feel free to reach out to them at 817-270-1590.

• C

  Crystal Marsh
  2

  Been banking here for 9 years now and not the kindest service when you need help when your card has been compromised. Called back and someone else finally helped me.

  Response from the owner

  Hi Crystal, we apologize for this experience. We have made our management team aware of this situation. Thank you for bringing it to our attention.

• M

  Michelle
  5

  This has been my bank since it was known as First Bank. The people here are great! They have helped us out with all sorts of things from linking accounts to replacing a debit card chewed up by our dog! This will continue to be our bank as long as the customer service continues to be optimal!

• A

  Anunnaki Child
  5

  Always greeted with a friendly person. I have always been treated with the upmost respect. Very professional tellers and loan officers. I appreciate not being treated like a criminal when I deposit cash like Chase bank does. I also appreciate NOT being told by teller that I should conduct my deposits via ATM. Old fashioned banking at it's best....

• J

  Julie Owens
  2

  Convenient and efficient, but terrible customer service. When my debit card was stolen & I asked them to rush a replacement, if possible, because I'm handicapped and had some specific difficulties, every employee seemed to think that was hilarious. I will be switching to Chase solely because of this insensivity.

• D

  Don
  5

  I will never stop using this bank. They have gone out of their way to help me multiple times. I haven't met everyone who works here but the ones I have are very kind, efficient, and willing to help however they can. Saved my butt several times now. Thank you Pinnacle Bank!

• A

  Annelisa’sDogMomAdventures
  1

  If your Mexican think about it twice going to this bank because you WILL feel the different energy and treatment level - I’m Hispanic but does white society know the difference NO! Went straight to Herrington bank they treat you like every other human being best of the best in azle small and your obey doesn’t disappear or go anywhere :)

• b

  britt baker
  1

  Horrible service! Asked to speak with the manager and was told she was with a customer and I could leave a message!!! Well she lied…. manager is on vacation!

  Response from the owner

  Thank you for your feedback. We have passed it along to management.