Pinnacle Bank S Broadway St, Joshua

Pinnacle Bank Reviews

• G

  Gerardo Grado
  1

  Do NOT get an account here. We've been with them for about two years. In two years time I've had my account hacked to the point where we had to get a completely new accounts. And the straw that has absolutely broken the camel's back is that they cashed a check as if it went through on a previous day in order to charge me 100 in fees. I have the screenshots to prove what they've done...and they don't care. I will be going to a real bank in the coming days.

  Response from the owner

  Thank you for taking time to review our Joshua location. We hate to hear that you have had a bad experience with this location. Management would like to know more about your experience, at your convenience please reach out to the Market President at 817-202-7025 so we can look into the situation.

• B

  Brenda Ellison
  5

  I absolutely love this bank, they’re always so helpful! Whenever I need change orders they help me out with a smiling face! Since this is a community bank they’re very helpful when it comes to mortgages as well!

  Response from the owner

  Thank you for your review, Brenda. We appreciate the opportunity to hear about your positive experiences our branch in Joshua!

• P

  PrincessDottie TTI
  1

  Unless you love getting your account hacked and the bank never giving your money back even after the fraud detection center said they would refund the money. They also overdrafted the account by sending a paper statement that costs 5 dollars, which in turn charges a 4 dollar over draft fee. For one, we are NOT signed up for paper statements. Second, if the money from fraud detection had been returned (even though its been well over a month) the account would not have been overdrafed! This is the absolute worst bank we have ever used. They take the title "professional scam artists" to a whole new level!

• M

  Matthew Lee
  5

  I always get welcomed with a few smiles and “hey how’s your day?” Will forever be my bank💯

  Response from the owner

  Thank you for your kind words. We’re happy to hear about your experience. We appreciate the opportunity to serve you and look forward to working with you in the future. See you again soon.

• L

  Lane Gregory
  1

  Hours are awful have to take off work to go to the bank