Fort Worth Community Credit Union Sw Wilshire Blvd, Burleson

Fort Worth Community Credit Union Reviews

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  J C
  1

  This credit union is badly managed and staffed. They made a huge error on my account which almost resulted in my savings being lost. I have never had a situation like this occur at any financial institution. The staff was incompetent, rude, and unapologetic. There are much better banks and credit unions to choose from in the area. Steer clear of this location, you will be glad you did.

  Response from the owner

  Hello JC, thank you for your feedback. We apologize for the inconvenience you have experienced. If you would like to discuss further, please contact our Member Information Center at (817)-835-5000

• K

  Kim Burchfield
  1

  They recently changed their online payment protocol. I now have two late payments because of this. Had to set up a new password and user id, neither of which work when I tried to go in and make a payment. I assure you that I will never use this lender again.

  Response from the owner

  Hi Kim, thank you for your feedback. We apologize for the inconvenience you experienced. We are continuing to improve our online platform to better serve our members. Please contact our Member Information Center (817-835-5000) so that they may assist you further in regards to your concerns. Again, we apologize for any inconvenience you have experienced.

• J

  Jeffrey Norris
  1

  Terrible customer service. I have Chase banking and started an account with Fort Worth Community Credit Union to auto transfer funds for my families medical needs. Essentially a “flex spending” account. Started an auto transfer with Chase bank, and of course Chase does a $.72 authorization, where they deposit $.72 and then withdraw it immediately to verify the account. We had already deposited $5 with FWCCC to “start” the account online. Also we deposited $55 later from which the overdraft fee was taken. The $.72 from Chase didn’t clear and we were charged an overdraft fee. Easy fix right? Wrong. This was last week, and my wife is currently driving to the Burleson branch to speak to a manager. After trying to explain this on the phone to their customer service reps, and being met with nothing but hostility, she is still attempting to get our $32.00 back for their error. Oh yeah, the $5 we deposited to start the account has still not cleared. I caution anyone that is considering using them, not to. They laughed on the phone, and basically said they never return an overdraft fee. Regardless of who was at fault. Please use someone else for a credit union!!!!!

  Response from the owner

  Hi Jeffrey, thank you for your feedback. We apologize for the inconvenience you and your wife had experienced. We are always looking for ways to improve where needed. We understand that this matter has been taken care of. Please, if you or your wife have any issues or questions in the future, contact our Member Information Center at (817)-835-5000. We appreciate you and your wife's membership and look forward to doing business with you both.

• M

  Mary Roth
  5

  Very customer focused. I have been a member for years. They are there for you when you need them.

  Response from the owner

  Hi Mary, thank you for your positive feedback. So glad to hear you enjoy the services we provide. We appreciate your long-standing membership and look forward to continuing doing business with you.

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  Mark Wolkersdorfer
  5

  These People are Fantastic, i was setting up my Automatic Withdraw on my cars and they walked me through it step by step. FWCU in Burleson has Great Customer Support !! I have 2 Cars with them never had any problems.

  Response from the owner

  Hi Mark. Thank you for your feedback. We are glad to hear that you enjoyed your experience. We appreciate your membership and look forward to continuing to serve you.

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  Christian Smith
  5

  I’ve always preferred credit unions to banks and FTWCCU is no exception. I personally love their app, it’s simple and yet includes everything I need to manage my accounts and loans; I hardly ever even have to go into one of their branches. But whenever I do everyone is very friendly. I miss seeing Tracy behind the counter though, she always addressed me by name and would have my info pulled up when I walked in.

  Response from the owner

  Hi Christian, thank you so much for your wonderful feedback. We are glad that you enjoy our app! We appreciate your membership and look forward to continuing doing business with you.

• D

  Dr. Murphy
  1

  Terrible customer service. Pulled up to the drivethru to make a deposit and wasn't greeted, welcomed, or anything. Teller took the money and started counting it without saying a word. I was appalled by this and pushed the service button just to get someone to acknowledge me. I would not recommend this location to my worst enemy. There's no reason for this kind of treatment, especially when it wasn't busy. Retrain your staff on customer service skills highly recommended.

• A

  Andrea Kyle
  5

  We have been with Fort Worth community credit Union for 19 years. The staff has been there forever and and they know who you are when you walk in. They are extremely courteous and helpful. This is a hometown financial institution. I love Fort Worth Community Credit Union. If you are tired of walking into Wells Fargo and never seeing the same faces and feeling like you're just a number, then take the leap, close your account and take your money to Fort Worth Community Credit Union. You won't regret it.

  Response from the owner

  Hi Andrea, thank you so much for your wonderful feedback. We at FTWCCU pride ourselves in providing personalized service so all our members feel at home. We greatly appreciate your membership and look forward to continuing doing business with you.

• C

  Cristinaandlife
  1

  Heather is not a very nice personal banker. I signed in and instead of greeting me she said "you can come on back" and was rude with me the whole experience. Not to mention I opened an account and she failed to order me a debit card. Please see other bankers besides her everyone else is nice.

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  Tom Foolery
  4

  Love the C.U., but the employees must all be miserable. Nobody smiles and acts put off when you need anything. Thank goodness technology let's me do 99% of what I need without feeling like a bother.☹

  Response from the owner

  Hi Tom, we apologize for the experience that you had. We truly enjoy serving our members and ensuring they receive the proper service requested. Thank you for your feedback and we will work harder to provide the top customer service all our members deserve.