Pinnacle Bank Madison St, Gillette

Pinnacle Bank Reviews

• M

  Mariah Jeffery
  5

  We have three commercial loans with this bank. They have been nothing but easy to work with an efficient. They have gotten deals done for us that other lenders could not. I highly recommend this bank, especially the Gillette branch. We have had good experiences with the Cheyenne branch as well.

  Response from the owner

  Thank you for recommending us, Mariah! We appreciate you taking the time to share your experience with us. We look forward to the opportunity to continue to serve you.

• T

  T Williams
  1

  This has got to be the worst bank in Gillette, the management is horrible. Tellers are friendly but the “higher up” are not helpful in anyway at all. Very “cocky”

  Response from the owner

  Thanks for letting us know about your experience, Tyler. We value your feedback and would like to learn more. Please contact Ashley at 307-527-7186.

• A

  Amanda LeClaire
  1

  My husband and I had a joint checking, savings and business account here from 2019 till Current. We have been attempting to close our account for weeks. There is no communication and honestly no respect from this bank. It has been a horrible experience and definitely would not recommend them to anyone. Update: my husband and I have been trying to close our accounts for two weeks. I emailed Michelle a plan of how I would transfer the money to my new account. She took it upon herself to mail a cashiers check for less than the amount that was in the account so now I still have money in the account and no clue when I will be receiving it. I definitely would not recommend using this bank. Worst service and sense of direction I have ever seen. They aren’t even worth the star I gave them.

  Response from the owner

  Amanda, we spoke with the Gillette branch and Michelle has been working diligently to complete your account closing requests. Please contact her at 307.682.0089 if you have concerns regarding the status and/or if you have not received the items she has sent to you. We apologize for the inconvenience and assure you the proper procedures are being followed, for your protection and the protection of the bank.

• G

  Gr Basham
  5

  Staff has always been friendly and helpful. Would highly recommend pinnacle for all your banking needs.

  Response from the owner

  We’re happy to hear about your experience. Thank you for your review.

• K

  Kim McCuin
  5

  I love walking into a my bank and at least one person from the staff knows my name. When you go to Pinnacle they work hard on your needs and don't make you feel like your just a number. I would refer anyone to this bank.

• C

  Cody Ellenson
  5

  I went through the drive through last Saturday morning, the teller at the window was so pleasant. Highly recommend pinnacle bank.

  Response from the owner

  Thank you for your review, Cody. We’re happy to hear about your great experience with us.

• L

  Lisa Strom
  5

  I met one of the wonderful bank workers, Cassie, when we were out to dinner and called Connie to inquire about needs and had a wonderful, helpful conversation with both ladies. So warm and friendly!

• J

  Jessica LaCour
  5

  Love Pinnacle! They have been my bank for years, and the customer service is five star!

  Response from the owner

  Thank you for your review, Jessica! We’re happy to hear about your great experience with us.

• J

  Joel Floyd
  5

  Always have a great experience with Pinnacle. The tellers are always friendly and provide great service

  Response from the owner

  Thank you for your kind words, Joel. We appreciate you taking the time to share your experience with us.

• D

  Daniel Hammond
  5

  Great help, great communication, very friendly, and great banking services for my needs. THANK YOU PINNACLE

  Response from the owner

  Thank you for your review, Daniel. We value our customers and their satisfaction, and we’re happy to hear about your great experience at Pinnacle Bank.