Peter Pan BMW S El Camino Real, San Mateo

Peter Pan BMW Reviews

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  Jeffrey Luney
  5

  Thinking seriously about purchasing a BMW? You should speak to Adam Locke. Reach out on the Peter Pan BMW website. Start here. Really. Do you like saving time and energy? Would you like to secure and get the vehicle vehicle you want without hassles about a truly great deal? Talk to Adam Locke. You don’t have to talk to anyone else. He and his associate Khalil Manneh are total professionals. Khalil literally unwrapped my prospective 430i Coupe to enable me to test drive the car. My car confirmed that BMW makes the ultimate driving machine. I rate my customer experience a solid 10. This is my third BMW purchase and the first at Peter Pan BMW. By far the smoothest, hassle free and satisfying ultimate customer experience was with Adam and Khalil.

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  donald drexel
  5

  My Peter Pan experience was excellent. Two cars ordered. Adam Lock is very professional and knowledgeable. Adam arranged and organized my purchases from pricing to ordering to delivery. He went the extra step on everything. All went smoothly. We used the Costco program and BMW incentives for pricing. I would highly recommend Adam and Peter Pan to potential car buyers.

  Response from the owner

  Thank you for your raving recommendation, Donald. We appreciate your excellent feedback about your experience with Adam. Congratulations on both your brand new cars! We look forward to seeing you again for your next purchases.

• S

  S W
  5

  Adam Locke helped me lease a 2017 i3. It was the fastest and most pleasant leasing experience I've had. This is my 4th lease but my first with Peter Pan. Adam's service and positive attitude beat all the others. If I had made up my mind about the features, it would have taken less than 1 hour. How's that for speed? He took care of everything from start to finish. Adam even helped the Finance Manager. She was also very delightful to work with. I recommend you give your business to Adam. He's the best!

  Response from the owner

  Thank you for the five-star review! We are delighted to know that you had a wonderful experience working with both our Sales and Finance Teams. Please let us know if we can be of any further assistance!

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  Judy Duncan
  5

  These guys are the BEST! From the start of my shopping experience, my salesman, Adam Locke, was on top of his game! He pointed me to the appropriate online tools, and coached me along the way, while respecting my time! As a former sales exec...he was Terrific! Throughout the financing process, the Peter Pan professionalism shined through, and was a very positive experience. You have an extraordinary team! I thank you!

  Response from the owner

  Judy, thank you for the positive feedback! We are happy to know that you find our dealership to be the best and that our team is great, especially Adam who provided terrific customer service. It is also wonderful to know that you had a great financing process and we hope to see you again soon!

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  Devansh Sharma
  5

  Javed - the sales person was awesome to work with. Extremely knowledgeable and very helpful.

  Response from the owner

  Thank you for taking the time to leave us a great review, Devansh! It was a pleasure to work with you, and we look forward to working with you again at Peter Pan BMW.

• K

  Kipp Wu
  5

  Youbert helped me to get the car exactly what I wanted and he tried his best to get everything settled within 3 days. I definitely recommend everyone visit the store if you are looking for a nice BMW

  Response from the owner

  Thank you for taking the time to write a review. We are glad the Peter Pan BMW team helped you get your BMW. Thank you for doing business with us. We hope you are enjoying your new car.

• S

  Sobhan Naderi
  1

  I was promised a price for a BMW X4 and the next day, after I had gone through the trouble of finding a buyer for my old car and planning an 800 mile drive to Seattle (from California), I was told by the general manager of Peter Pan BMW that they are not going to honor their promised price. They said their sales representative hadn't confirm the price with the manager before promising it to me (as a client, I don't think I need to know that). In case you are curious, the reason why we didn't close the deal the previous day was that we needed time to arrange for the delivery of the car to Seattle and to make sure that they could do that on the timeline at which we needed the car. The sales agent prepared all the paper work for the deal that we had agreed on and everything was ready for me to sign the next day. Long story short, I ended up having to pay $2000 higher than their promised price to get the car, which, at that point, I had to do to avoid a full collapse of all my subsequent plans (with the sales of my old car and my trip to Seattle coming up). The general manager literally told me that they don't care what the client (i.e. I) was told the day before. He continued, if I had sigend the documents the night before he would have kept the lower price [read: wouldn't have been ABLE to change it to the higher price] but now he was not going to honor their own word. That all said, the sales people were very helpful and considerate (I wish I could leave a separate rating for that). I think I got the manager on his bad day, but I expect a general manager of a big (and otherwise reputable) corporate like BMW not to pass the ongoing internal frictions and conflicts on to their clients. I thought this was the end of the drama with the Peter Pan BMW and was glad that I didn't have to go back there again after I leave the lot ... But I was up for a big surprise! At the noon of Oct 24th, I sold my old vehicle right outside of this dealership to buy the car from the Peter Pan BMW that I had sigend some of the documents for already (including the price breakdown agreement). As I was signijg the rest of the documents the manager came up and summoned the sales representative who was helping me sign the documents ... A few minutes later I was told that they were not going to sell the car to me because they had realized that I had left this review for them (I had posted the sections above this paragraph on Yelp the prior evening). This was utterly upsetting, but I will try to be professional an just write what I observed as opposed to how I feel. Reading this whole note again, it is possible that the manager's ego couldn't handle the part that I said "[he] wouldn't have been ABLE to [cancel the sale if I had signed the documents]". So, CAUTION!! If, despite my experience, you decide to do business with this dealership make sure you understand that the managerial team here may have a delicate ego and, evidently, this is how they treat customers that they make unhappy, just to protect their delicate egos.

  Response from the owner

  Sobhan, I am sorry that there was an initial miscommunication regarding the price of the vehicle. I was able to give you a price of $49359 on a vehicle with a KBB retail price of well over $56,000. You indicated you had researched comparable vehicles and searched in multiple states for a vehicle with a price consistent with our offer. Peter Pan BMW consistently prices our vehicles significantly below KBB retail value and in many cases below KBB auction value. Peter Pan BMW has a completely transparent sales process and encourages client feedback. We thank you for your feedback and we are disappointed that the value of the X4 wholesale pricing was not recognized. Best Regards, Jim Thomas General Sales Manager Peter Pan BMW [email protected]

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  Jill Barry
  5

  I’ve just bought my second car from Henry Sipor at Peter Pan BMW. As with every time I deal with Henry, and BMW, it was a pleasure. Henry is professional and makes me feel like he’s really working for me. He takes as much time as I need to get me what I want. I’ll never buy a car anywhere else, or with anyone else. Not everyone can say that buying a car is a pleasure, but with Henry, and both Peter Pan sales, and service, it really is.

  Response from the owner

  Congrats on your second car, Jill. We will be sure to thank Henry for providing you with such professional service. We look forward to working with you again.

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  Nikko L
  5

  Steve Hooper service advisor did an Excellent job on my 2011 BMW 328i it had a fuel pump warranty problem plus fix all other factory upgrades lock and light module for my car at no charge and gave me brand new BMW loaner car drive around while my car in the shop being fix for a few days. All the staff work together to make me a happy customer. Thank you, Peter Pan BMW Team 😀👍👍

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  Juju Bee
  5

  Timely and friendly service! I got a flat tire on my M3 and drove in with no appointment in advance. The service team attended to my issue immediately. The service advisor, Gus, did a quick exam of my car, advised me of the condition and provided repair options. I like the fact that Gus gave me options to consider such that I could pick one which fit my needs and budget. Gus also did a great job keeping me informed of the status of the work and helped arrange for the shuttle ride.

  Response from the owner

  Hello, We are happy to learn that you experienced great service with us! It's good to know that Gus provided you with options to consider and kept you informed. We value your business and thank you for your positive review!