Peninsula Credit Union Market Pl, Poulsbo

Peninsula Credit Union Reviews

• K

  Ken Ng
  1

  My mother-in-law recently had a stroke. And due to memory loss, she has had difficulty recalling critical information. And furthermore, she has lost her wallet. This credit union is an absolute nightmare to deal with. They have limited abilities to assist us over the phone. First we end up waiting on a phone line for over 10 minutes. Then when we finally get access to a customer service representative, they say they don't have access to send us a replacement card. Just a simple task to replace a lost debit card and they are unable to help us. The customer service rep then routes us to a voicemail box. My wife attempted to setup online access for her mother's account, and with no reason explained, they said that was not an option. What year is this? Absolutely ridiculous. If you want banking access like it is 1980, I guess this is the bank for you.

  Response from the owner

  Hi Ken, sorry to hear you're unsatisfied with your experience. Our mission is to listen, serve, educate, and care, always. We've taken a look at your review and have made several improvements to our Poulsbo location, as well as improvements to our digital banking system and card re-issuance process. We'd love the opportunity to chat with you personally, to help find a solution. Please give us a call at 360.426.1601.

• J

  Jennifer A
  1

  I recently opened an account with Peninsula Credit Union and am I ever sorry I did. I have been to the Poulsbo branch twice in the past week to make a deposit using the ATM machine - both cash and check - and it just doesn't work. And they won't take a deposit at the door either. They insist that the deposits.....including cash.....be left in the night drop which makes it impossible to get a receipt at the time. Terrible system, terrible customer service.

  Response from the owner

  Hi Jennifer, sorry to hear you're unsatisfied with your experience. Our mission is to listen, serve, educate, and care, always! Our lobby has reopened for in-person banking, and we've made several improvements to our digital banking products over the last year. We'd love the opportunity to chat with you personally, to help find a solution. Please give us a call at 360.426.1601.

• B

  B G
  1

  Not really worth it to join. Wasted my time with a home loan twice. The loan officers don't return calls or emails on a timely manner. Most don't really have the ability to answer questions. i tried to get a personal loan, and they wanted so much information that i just gave up. It was like they just didn't want my business. I closed my savings and moved onto another bank.

  Response from the owner

  B G, thank you for letting us know. We are sorry that you had this experience but now that we have been made aware we can begin to improve. We wish you nothing but the best in the future. If you would like to discuss any of these concerns with someone please feel free to email us at [email protected] Best Wishes, Peninsula Credit Union

• B

  Bethany Reilly
  3

  The staff are great, but hours suck and no drive-thru in Poulsbo. Additionally, soooo many issues with their on-line banking.

  Response from the owner

  Bethany, thank you for taking the time to leave a comment. We understand that it’s hard when there isn’t a drive up, it is hard at our Poulsbo location as there isn’t the space for it. I wanted to let you know today we launched our all new online banking. I invite you to go check it out. We think it will provide you with many of the features you may have felt our old version lacked. It is brand new today. Thank you for your membership. Have a great week! Your Peninsula Credit Union Team.

• L

  Luke B
  5

  Helpful, friendly staff. Excellent banking for our small non-profit organization. Highly recommended!

• C

  Chris S
  1

  I walked in and stood in line while workers talked and avoided eye contact with me. Left and went to another local credit union. Extremely disappointed with my experience at this branch.

• k

  kel scott
  1

  Rochelle is very rude and unhelpful

  Response from the owner

  Kel, first and foremost we are sorry that our interaction with you did not meet your expectations. We will strive to improve. Thank you for taking the time to let us know. If you would like to share more specifics please email us at [email protected] Sincerely, Peninsula Credit Union