PenFed Credit Union Barclay Dr, Alexandria

PenFed Credit Union Reviews

• V

  Vasiliki Voskidi
  1

  I had been a member of Penfed Credit Union for about seven months. Throughout that time I experienced several concerning issue, which ultimately led to my decision to switch to a bank. After closing my account and withdrawing all my funds (from both checking and savings account), it came to my attention that an autopayment charge was allowed to be processed through. As to their regulation, an account cannot be open and one cannot be considered a member if there is not at least a $5 minimum deposit in a share holders account (savings account) - which I didn't have. After talking with their customer service twice, they were quick to dismiss any sort of responsibility. Finally I got them to close the account on this fact. I am firm believer that indeed credit unions are superiors to banks, however due to several double charges that had to be disputed, and the the simple fact that pending transactions do not show up on the mobile app (when it allows you to log in that is), I 100% don't recommend this Union to anyone interested.

  Response from the owner

  We apologize for your experience with us, and understand your frustration. We would like to call you to discuss your experience with us in detail. Could you please email us your preferred contact information to [email protected]? Thank you, we look forward to hearing from you.

• T

  Todd Jackson
  1

  Must do better. Penfed does not care about their members, and constantly manages to make things more difficult for us through misinformation and deflection. As a currently furloughed government employee, I inquired about the direct deposit assistance that Penfed was advertising on their website. On my first call, the friendly customer service representative confirmed my member number and then told me that he was going to create an application. It was during this time that I received confirmation from a credit monitoring service that I use that a hard inquiry was done on my credit history. It seemed like a standard practice for a loan application, but what happened next was an exercise in frustration and misinformation. The rep informed me that they needed a furlough letter and a proof that a collections account that was (erroneously) put on my credit report over two years ago had been paid. I informed the representative that I could provide the notice, but did not have any way to substantiate the collections account. I've called Penfed several times to follow up and have received a different answer each time I've called. I've been told that the furlough letter was not necessary because they could validate it through my account, and that they'd work with me if I could not find a way to validate the collections account. Then, upon talking to another representative it's back to square one. This has been very stressful and disappointing as I am a long time customer who has never missed a payment on the credit card account I have with Penfed and has paid off TWO Penfed car loans ahead of schedule. I've also patiently dealt with erroneous fees that have been posted to my account when I would have been justified in closing my membership and moving on to a more reputable credit union, like NFCU. In summary, my experience is not unlike that of other Penfed members who have tried to resolve an issue only for it to go in an endless, frustrating loop. Despite being a long time customer, I am being treated as a delinquent. I came to Penfed seeking temporary relief for a hardship that I am experiencing, but only got more stress and a drop in my credit score to show for it. Once the shutdown is over, I will be taking my business elsewhere!

  Response from the owner

  We are sorry to hear of your dissatisfaction and frustration. Would you please email us at [email protected] so we can look into this further?

• L

  Lora Mitchell
  5

  I opened my account with Pen Fed yesterday and was prompted to come into a branch to finalize my account in formation and it was a great experience. I worked with Tigist Asfaw and she was friendly and very professional. She was very helpful and answered all my inquiries and made sure I was good to go before leaving I'm very excited to do further business with Pen Fed !

  Response from the owner

  Thank you so much for the kind feedback, Lora! Welcome to PenFed!

• J

  Josh Bushman
  4

  Location is well renovated. Customer service has little autonomy. Legal department and research department are not efficient. My second visit was a lot smoother. The second visit is on an estate versus a power of attorney. Research was more prompt on second visit. The second visit was on a Monday morning.

  Response from the owner

  Hello Josh and thank you for your review. We will pass along your comments to management. If you would like to speak with someone please email your preferred contact information to [email protected] and we will be in touch directly.

• W

  Wilson Ladd
  5

  PenFed is simply straight down the line. They could give some advice to banks and other financial institutions for real. I like it’s military based and no hidden tricks. They give you accurate information up front and leave the decisions up to the member share holder. Ty PenFed

• R

  Rob Winrader
  1

  I contacted Pen Fed for a second opinion on a mortgage refinance for my condo. They always appear on lists for the best mortgage/refinance rates and I belong to a wonderful credit Union in California. I applied on line for a 20 year, "no points" loan, submitted all the documents and received a "Loan Estimate" a few days later. Well there were no "points" but the origination fees were 3.125% and disguised nicely as a "Loan Level Pricing Adjustment" of $3,506..... My mortgage broker here in California was able to give me a comparable competitive rate and the closing costs, NO POINTS. no trick, no gimmicks fees are about $3,000 less than Pen Fed. I withdrew my application with Pen Fed and now I get a surprise charge of $74.75 on my credit card for a "Mortgage Fee". What a disappointment and I have always had the belief that all credit unions were better than banks.....not this one!!!! Go elsewhere for really transparent rates and fees!

• J

  James Walker
  5

  Very impressed with the service here. I had not been to the branch since the remodel more than a year ago. My closest walkin branch is closed on Saturdays. I was able to conduct several transactions and my representative was at the top of his game, very thorough.

  Response from the owner

  Thanks James for the great feedback! Thank you for being a valued PenFed member.

• M

  Mike Lambert
  4

  We've been with PenFed for over a decade now, and they've been pretty good to us. Dealing with their brick and mortar branches can be a minor PITA at times simply because there are SO many customers waiting, but dealing with online or on-phone customer service is pretty good.

• G

  Grace Reid
  4

  My only complaint is that they need to open up earlier. Even opening up 30 minutes earlier at 9:30 am would be very helpful for stay at home Mom's and retirees. This would lessen the long waits at 10:00 am when they do open their doors. Otherwise, I've always had excellent customer service.

• f

  fahad zafar
  1

  Very bad experience poor service they approved me online but they did not me apporve me on the site just wasted 3 hours i hate this